Swan Family Double Centre Launch in Cardiff

16th January 2018

Swanstaff Recruitment held their official opening ceremony for two of their newest family contact centres in Cardiff on Friday 12th January 2018.

Swanstaff, who took over the contract to run the family Contact Services on behalf of Cardiff Council on the 1st May 2016, already run 5 other Swan Family Contact services in Bedford, Lambeth, Houghton Regis, Coventry and Greenwich.

The event was attended by social workers and members of the local council including Irfan Alam, Assistant Director of Children’s Services, Councillor Ashley Lister and Councillor Graham Hinchey.

cardiff swan family centre launch

Left to Right - Councillor Ashley Lister, Irfan Alam (Assistant Director of Children’s Services), Zoe Murray (Director of Support Services at Swanstaff), Jodie Poll (Contact Centre Co-Ordinator), Sian Ham (Centre Manager), Councillor Graham Hinchey, CEO Stephen Rogers.

Councillor Graham Hinchey said, “As the Cabinet Member for Children and Families, it is a privilege for me to be here today and formally open the council’s provision where the children in our care enjoy contact with their birth families.

The Council believes that the interests of the majority of our looked after children are best served by sustaining links with birth families including wider family members and connected others.

As cabinet member, I remain wholeheartedly committed to ensuring that our looked after children are the council’s top priority and as such a provision such as this should be nothing less than outstanding and I extend a warm welcome to Swanstaff contact centre staff who will be providing an outstanding service to the council’s looked after children.”

Lucy Glass, Director of Contact Services said “Swanstaff are delighted to be able to officially launch our two contact centres in Cardiff in partnership with Cardiff Council.  Our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our Centres of Excellence are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We facilitate around 50 contact sessions a day from the centres and we were delighted with the positive feedback and praise we received from all who attended the opening.”

The Swan Family services in Cardiff are available to both local authority and private referrals; services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport.

For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk

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