Swanstaff Recruitment was established in Kent in 1997 by our CEO Steve Rogers and is now one of the fastest growing recruitment companies in the UK. We are an independent recruitment company providing temporary and permanent solutions across the UK including Managed Service Solutions and Recruitment Process Outsourcing.
Our clients include small to medium enterprises, leading Blue Chip companies and public services. We work in partnership with our clients and pride ourselves on our personal approach to meeting their hiring requirements, ensuring that we are going beyond the job description to find staff with the right personal qualities as well as skills.
Within our local branches we specialise in temporary roles, focusing on Healthcare Recruitment, Driving and Industrial Recruitment and Office & Commercial Recruitment. Our national recruitment team based at Head Office works within a wide range of sectors, with specialist Consultants providing permanent and temporary recruitment services to clients within the Healthcare, Logistics, Pharmaceutical, Professional Services, Financial and Office and Commercial Sectors.
Our company has a strong culture and set of core values which are at the heart of our business. We have won many awards including The Times 100 Best Companies to Work for, The Great Place to Work award and three Kent Excellence in Business Awards. We have also been recognised as Gold Standard Investors in People. If you’d like to find out more about working at Swanstaff visit our Work for Us page.
Explore this section of our website to find out more about us and the services we offer.
Locations with National Coverage
Swanstaff Recruitment is founded by Stephen Rogers from his living room whilst he still works as a Fire Fighter.
Swanley branch opens as Swanstaff's first high street location.
Swanstaff Chelmsford opens in the heart of the town taking the company over the river.
Swanstaff opens location number 3 launching in Colchester.
Waltham Cross and High Wycombe open! Steve gives up the fire service to commit to the progression of Swanstaff full time.
Swanstaff opens its 6th office in Milton Keynes, the town home to the most roundabouts in the UK.
Swanley Head Office opens with support staff established. Lambeth Swan Family Centre opens. Steve wins entrepreneur of the year with Action Coach.
Swanstaff expand to Ipswich, Maidstone, Peterborough and Dartford.
Basingstoke and King's Lynn offices open. Parkside and Bedford Swan Family Centres launch. Swanstaff win the Great Place to Work award.
Lakeview West new HQ opens in Dartford. Swanstaff expand in Nottingham, Cambridge, Bristol, Birmingham and Norwich. Swanstaff win 3 Kieba awards and place in the Sunday Times 100 Best Companies List.
Swanstaff are awarded 3 new Swan Family contracts: Coventry, Greenwich, Cardiff. Place 6th in the Recruiter Fast 50 list, are accredited with an ISO9001 accreditation which recognises our exceptional processes and policies across the business. We also listed in the London Stock Exchange Group 1000 Companies to Inspire Britain list and our board of directors were honoured with the opportunity to visit Downing Street and open the London Stock Exchange.
Steve is awarded the IOD Highly Commended Director of the year award. Swanstaff place again in the Recruiter Fast 50 in 9th position, in the Sunday Times 100 Best Companies List for the 2nd time, in the 1000 Companies to Inspire Britain and launch our Bedford Borough Swan Family Centre.
Swanstaff launch our National Temp Recruitment Team based in Dartford HQ and place in the KM Mega Growth 50 for the second time.
Swanstaff achieves ISO 9001:2019 certification from the British Assessment Bureau. Launch 4 new Swan Family Contact Centres in Croydon and Liverpool. Swanstaff employee Lucy Sutton is recognised by the Recruiter Investing in Talent Awards 2019 as Most Inspiring Support Professional after being put forward by Swanstaff.
Believe that nothing is impossible
Treat all with respect
Allow people to create and share wealth.
Recognise and reward great achievements.
There is always a solution to every challenge
Don't take 'No' for an answer. Question it.
To give up is to fail
Always go the extra mile. Be extraordinary.
'Wow' yourself and others. Average is not acceptable.
Be the benchmark.
At Swanstaff we believe that celebrating our success and recognising the hard work our employees and leadership team put in to make us what we are is really important. We also find the feedback we receive via various award entry processes to be invaluable in shaping the future of our company and how we operate. Awards give us not only the opportunity to be recognised for our high standards but also act as a motivation and reward opportunity for our employees, winning awards make them proud to work for us and envokes energy within the business and we are always conscious to include employees from throughout the business in our celebrations. We are delighted to have been recognised by some of the greatest business and recruitment awards in the UK.
Swanstaff Recruitment was proud to be represented by our 2 shortlisted employees at the Recruiter Investing in Talent Awards 2019 which took place on the 31st of October at The Brewery, London. The Recruiter Investing in Talent Awards recognises professionals across the recruitment industry for their contributions to making a difference within their sectors. The employees were nominated by Swanstaff for their individual success stories. Our first shortlisted employee was Dan Crocombe, who has over 13 years of service with Swanstaff and currently runs our Swanley branch. Dan was shortlisted in the Most Inspiring Team Leader/Manager category for his tenacious attitude and dedication to leading one of the most successful branches at Swanstaff Recruitment. Dan was unfortunately not successful in winning his category but with his loyalty and leadership skills he will always be a winner in our eyes. Our second shortlisted employee was Lucy Sutton, Support Services Manager, who has been with Swanstaff for over 4 years. Lucy was shortlisted in the Most Inspiring Support Professional category for her approach to a challenging year within her role and building on internal processes to achieve business success. Lucy was recognised for her achievements and won her category. Lucy attended the awards evening to celebrate amongst colleagues and peers. To see the moment Lucy won her award please click here. Swanstaff are very proud of both Lucy and Dan for their continued commitment and dedication to our company. To be shortlisted amongst such top talent in the recruitment industry is a testament to them both. To find out more about the Recruiter awards and to view the full list of shortlisted candidates and winners please click here. Photo from left to right: Lucy Sutton and Dan Crocombe
Here at Swanstaff Recruitment, we held our 4th annual Wellbeing Week (or WOW Week as we like to call it). As always it was a week that was jam packed with laughter, fitness, relaxation, mental health awareness and healthy eating! It couldn’t have gone better, take a look for yourself… Day one We kick started the week with our infamous laughter day. What better way to start off Monday than with a pun competition centred around fruit! This was carried out over email so that the whole company could get involved. The winner received 2 free comedy tickets – after all, laughter is the best medicine. This day was aimed to fill Head Office and the branches with nothing but laughter! We also asked all team members to nominate who they think is the funniest person in Head Office and the branches. This was a great way for people to feel appreciated in Head Office and the branches. Day two Day two was fitness day. We challenged our Swans to see how long they could wall sit for (the winning time was 2 minutes 47 seconds) and we challenged our consultants to see how long they could squat for whilst holding a sales call. Throughout the day we sent out the top fitness apps, free online workouts and wellness classes. This encouraged our Swans to be more active, and it was also good team building as teams were cheering each other on during the challenges. Day three Relaxation day. This was arguably one of our favourite days throughout the company. We challenged our Swans to complete some mindful activities such as mindful breathing, listening, appreciation and moving. We also sent out mindful and relaxation apps that our teams could make use of. At Head Office, we kitted out our library room with calming music, put the fire on and laid out bean bags so that our Swans could relax on their breaks. Day four The fourth day of Wellbeing Week was focused around Mental Health. We used the day to reflect on our stress levels and what causes our stress levels to rise. We sent out a weekly wellbeing check-up guide for our Swans to use – it includes coping strategies and ways to drain their stress away! Day five On the last day of Wellbeing Week – we hosted a pot luck picnic. We asked every member of staff to bring in an item of picnic food. We had so much nice food and our Swans said how nice it was to all eat lunch together and do something different! We also sent out our top tips for healthy eating! Well, that’s a wrap for this year. Until 2020, Wellbeing Week. We can’t wait to see what we plan for next year!
Swanstaff has achieved re-certification to the internationally recognised ISO 9001:2019 standard, establishing it as one of the leaders in its field. Swanstaff were originally certified in 2016. This independent assessment was conducted by the British Assessment Bureau, a leading Certification Body, and demonstrates Swanstaff Recruitment’s commitment to customer service and quality in delivery. ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained. Swanstaff Recruitment has shown they have good service reliability and process controls, which means lower costs for its customers! Swanstaff’s CEO, Stephen Rogers said, “We’re delighted to have achieved our ISO 9001 for the third consecutive year. It demonstrates our promise to our candidates and clients that we focus our efforts on providing a quality service. It allows our customers to have an insight into the standard of our back office activities. This achievement acts a testament to the hard work put in by all Swanstaff employees to maintain a high quality service.” The benefits of certification to ISO 9001 include: Streamlining an organisation’s procedures Bringing consistency to an organisation’s service delivery Reducing cost and rework Improving an organisation’s management practices Enhanced status Competitive advantage Swanstaff has been supplying its clients with high calibre candidates for over 21 years and has proven steady growth. Swanstaff will continue to provide opportunities to those seeking work in a multitude of industries including working internally for Swanstaff in the recruitment sector.
Swanstaff Recruitment has been awarded the contract to run family Contact Services on behalf of Liverpool City Council. As of April 1st Swanstaff launched 2 new centres: Liverpool North and Liverpool South. Swanstaff Recruitment – who already run “Swan Family” Contact Centres in Bedfordshire, Lambeth, Cardiff and Coventry, focus on a child-led service which includes a number of innovative practices. These incorporate Life Story booklets, which support a child’s journey through contact and feedback forum events, where children and families are invited to participate in various activities and give feedback on their contact experiences. Lucy Glass, Divisional Manager for Family Services at Swanstaff says “Swanstaff are delighted to be awarded this contract, our mission is to ensure that the child is at the heart of everything we do. Our centres are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We will ensure we provide Liverpool City Council with an outstanding service whilst supporting them to develop a Fair City by providing local recruitment possibilities.” The Swan Family services in Liverpool are available to both local authority and private referrals and services include Supervised and Supported Contact, Community Contact, Handover and Transport. For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk
Swanstaff Recruitment are excited to announce the launch of their new website, partnering with Volcanic, leading recruitment web developers. Swanstaff Recruitment’s new website focuses in on the customer journey to provide job seekers with a streamlined quick apply experience. Volcanic’s platform focuses on data driven results which will provide Swanstaff with detailed information for employers to have an insight into industry sectors. With a fancy new ‘Work for us’ page encouraging recruiters to join the growing organisation and a candidate hub for job seekers, the new site hopes to prove itself vital in the future growth of Swanstaff Recruitment as an employment agency. Swanstaff provides temporary and permanent recruitment solutions on a National basis, recruiting staff in a variety of sectors. The decision to rebrand their site will hopefully see a positive change in the way we approach recruitment, tackling challenges at the fore front of a saturated industry. Stephen Rogers, CEO of Swanstaff Recruitment said: “Everyone at Swanstaff is very enthusiastic about the new website and the benefits it will have on the company. It has a fresh modern look whilst still keeping our core values intact. Our core values state that we create opportunities and that’s exactly what this does.” For jobs you’ll love in Healthcare, Logistics, Offices, Industrial, Veterinary, Pharmaceutical & more visit our job search page https://www.swanstaff.co.uk/jobs
Swanstaff Recruitment have donated over 400 warm, waterproof items to charities across the UK. These charities are: Love and Humanity Peterborough Sanctus Chelmsford AMAT Medway The Sanctuary Gravesend House of Mercy Gravesend Maidstone Homeless Outreach Medway Street Angels Help the Homeless Colchester at Christmas After the success of previous Christmas campaigns such as Swan Socks, Christmas Crates and Bundles of Joy, we are proud to have carried on the tradition of making a difference with donating coats and other warm items to the less fortunate this year. The items were donated by Swanstaff employees, our temporary workforce and members of our local communities who all came together to ensure that the homeless are warmer this winter. Homelessness is an increasing issue in the UK. According to Shelter (a housing charity) there are approximately 25,000 homeless living on the streets and at least 295,000 living in temporary accommodation. Approximately 1 in every 200 people in the UK are therefore classified as homeless and this number is still rising. So here at Swanstaff, we feel it’s our duty to make a difference throughout the year but especially around the Winter months. We would like to take this opportunity to thank everybody who donated and helped us reach and exceed our target this year. Until next year…
Well, the festive period is well and truly over for another year. This can only mean that it is time to kick start 2020 with some new goals and aspirations, right? So what better chance to brush up on your recruiting skills and start recruiting for your dream team! Check out the reasons why you need to be recruiting in January… New Year’s resolutions Lots of people will be making a New Year’s resolution to enter 2020 with. It is thought that over 30% of UK workers consider a career change as the New Year Gets underway as they re-evaluate their lives, finances and aspirations. Data shows that January see’s a huge surge (33%) in Job searches on the top job boards compared to December, therefore there will be an influx of potential candidates to choose from, who are just waiting for your call – don’t miss out! More optimism Each year, January 1st is known to bring a wave of optimism over people. This can be in their personal or professional lives. A person who feels optimistic will go after what they want – so here’s your chance to show them that working for you and your company is the right move. Hopefully your colleagues and employees will be full of positivity and optimism too – a great time to be introducing new team members and ensuring there is a great company culture to make them stay! New Year, new business goals It’s not only job seekers who take time to reflect as the New Year begins, business leaders and Senior team members also take time out to set their professional and business goals and they draw up the strategy, resources and budgets that they need to achieve these. Chances are that if you are looking to grow your business (and you should be!) that you’ll be looking for talented people to help you achieve this. This is your chance to really capture your idea of who you want to employ and take the time to scout them out! Fresh mind Having the Christmas/New Year period off to chill out and recharge – you will be going back to work with a clear mind and can really focus on your recruitment plan and getting it done, instead of being distracted by other things. If you’re taking our advice and want to start recruiting now – why not click here to check out our services for both Permanent and Temporary Recruiting in the UK.
Did you know that 37% of staff with low mental health are more likely to get into a conflict with colleagues, 57% find it harder to juggle multiple tasks, 80% find it difficult to concentrate, 62% take longer to do tasks and 50% are potentially less patient with customers/clients? If you notice someone else’s mental health deteriorating in the workplace, then follow these tips… Time and place Ensure they are comfortable talking in the location that you’re in. If they aren’t comfortable then move to another place or schedule another time where you can go and meet them to have a chat. It is important to be in a location where you feel comfortable enough to talk, for a majority of people, the place they feel most comfortable is their own home so try to replicate this by sitting down with them at a table, make them a drink and a snack! When speaking to someone whose mental health is low, if they are speaking about it, it is important not to rush them or to make them feel like they are on a time limit. Active listening Being an active listener means being present in the conversation and being engaged in what the other person is talking about. Always give the person your undivided attention, don’t sit there on your phone barely listening, or looking all around the room. Acknowledge what you’re being told with head nods, gestures and friendly advice. Manage your feelings Ensure that you can handle listening to emotional things. Don’t act surprised or judgemental as this can make the other person feel like they are saying something wrong… but at the same time don’t give no facial expression at all. As I said in the point above, acknowledge them with gestures and head nods. Work as a team! If you can see someone is struggling then work as a team to solve the problem as best as you can, try not to leave that person to deal with a difficult situation by themselves. This can reduce the risk of stress. Be positive – focus on what they can do, rather than what they can’t… If a colleague is struggling with their confidence and is knocking everything they are doing, remind them of what they are good at. Think of tasks that they have completed before that were successful and encourage them to stick at tasks until they are finished. Do you feel like your mental health is deteriorating in the workplace? Click here to find out how you can support yourself! Can you think of any other ways to support mental health in the workplace? Drop them in the comments below!
In today’s age, it is important to construct an effective recruitment process. Traditionally placing job ads in the paper etc., usually results in a lot of costly panic hires for most companies, some of which have resorted to using Application Tracking Systems. An Applicant Tracking System is a software application designed to automate the recruitment process from sourcing to onboarding. It is referred to as an ATS in short, and can be used to post job openings on corporate websites, job boards, screen resumes as well as to generate interview requests to potential candidates by email. It is estimated that roughly 50% of all companies use some type of applicant tracking system to source and hire their candidates today. The first step in landing and hiring your dream candidate is recognising what type of candidates you’re looking for exactly. The ATS gives you complete control over your hiring criteria for each job-skills, traits, qualifications, as well as custom categories unique to your company. You can zero in on all of your exact specifications. According to a recently conducted study, 61% of all organisations feel that their main priority for hiring talent is to hire the best of it. According to a survey, hiring cycles tend to take longer than necessary ranging from 4 to 8 weeks. Your organisation should implement this type of system and start hiring the best talent at a faster rate. Efficient Collaboration Between HR and the Hiring Managers Allowing HR and hiring managers to contact the applicants via phone, lengthens the recruitment process unnecessarily. You can use the email interview scheduling capability built into all ATSs. ATS’s are extremely good for HR professionals and recruiters which target keywords rather than skills. An ATS helps any company filter and reduce the size of the talent pool without wasting any precious time, energy or money. ATS saves about 20% of company time during the hiring process. Roughly half of all companies have seen this trend and plan on making some major HR technology upgrades. Ensuring You Get Applications from the Most Qualified Candidates An organisation is suffering if it isn’t getting application requests from the best-qualified candidates. Posting jobs on online job boards becomes time consuming, of which most organisations may not know which job boards are the most productive for the various types of positions they have to offer. Using technology through the process can help with the position posting process. Most ATS’s can help automate systems, meaning that there are no delays in getting open jobs available and seen by as many talented candidates as possible, hence getting more applications from the most qualified candidates. Getting the Strongest Candidates On-Site for an Interview Once you have identified the best candidates through the ATS, the traditional method of phone tag can slow down and hinder the interview scheduling process. Getting the best candidates on site is a vital step if you want to catch the best talent. Currently, the best approach is to rely on the email interview scheduling capability which can be found in all ATSs. Planning with ATS Another key step to hiring better talent is planning. But planning will only work if you have reliable data. One of the better ways to get hiring data is through an ATS. Applicant Tracking Systems are a Powerful Component in Planning ATS can be a powerful component in planning because it can generate reports that identify the sources where the applicants come from. Allowing you to see which of your job postings got the most traffic from aspiring applicants. ATS also allows you to calculate the time to hire and generate other key talent acquisition metrics. An ATS streamlines your hiring process and also allows you to improve and optimize your overall hiring process. ATS can help all organisations bridge the gap between talent acquisition goals and reality. Providing the structure and automation required to hire the best talent, reduce time to hire and plan more effectively for the future of your organisation. Author Bio: Kelly Barcelos is a progressive digital marketing manager specialising in HR and is responsible for leading Jobsoid’s content and social media team. When Kelly is not building campaigns, she is busy creating content and preparing PR topics. She started with Jobsoid as a social media strategist and eventually took over the entire digital marketing team with her innovative approach and technical expertise.
As the festive season is finally upon us, I can only imagine how many times “The Grinch” will be watched through this seasonal period. Saying that, have you ever thought about what Christmas films can teach us about recruitment? We have – check it out… Background checks are a must! We learn in “Bad Santa” that you need to be doing background checks on your candidates, although they may not be an alcoholic convicted conman (like Willie Stokes) who steals from stores when dressed as Santa, but they may not be the right personality fit for the job you are putting them forward for. Keep tabs on your candidates… In “Home Alone2 – Lost in New York” we see the McCallister family lose sight of their son Kevin who ends up getting on a flight to New York instead of Miami with the rest of his family! You should always be in contact with your candidates, especially on the days of their interview to ensure they know where they are going, how to get there and who they are going to meet. Never exclude anyone When working in recruitment it is very easy to feel the need to give all your incoming shifts to your reoccurring, loyal candidates. However, you must remember to share out your shifts accordingly. If there is a candidate that is the right fit, put them forward. We learnt this in “How the Grinch stole Christmas” when he was picked on by the people of Who Ville as a child and therefore grew to hate them and Christmas! Don’t make your candidates turn into the Grinch. “I, Jack the Pumpkin King, have grown tired of the same old thing” How many times have you heard a candidate say they want to “try something new”? This is absolutely fine for them to do, just ensure they have the correct training and an idea of the job role before sending them to a placement. You also have to be completely honest with them and say if they are not suitable for a role. The Nightmare Before Christmas taught us that it is okay to try new job roles, like when Jack decided he wanted to take on the role of Father Christmas, then realised his true passion lied with Halloween. Always have a positive attitude! Always have a smile on your face when speaking to candidates on the phone, believe it or not they can tell. Your energy will be reciprocated by them, if you’re excited, they will be, but if you sound down and irritable, so will they – which could affect their morale towards job searching. We can learn from the beloved ‘ELF’ that happiness is not always infectious, but it can help! We hope this has taught you a lot about how to recruit! Do you have lots of Christmas interviews booked in and want to put a different spin on things compared to your normal structure? Click here to see our top tips to running a great interview!
The Christmas season is approaching rapidly and as recruiters you need to be on the ball if you are wanting to hire the best candidates. Seasonal work can be difficult to recruit for, due to the employment often being temporary and requires working over the festive season, when some may enjoy their time off with their loved ones. Although, the last thing you want is to be short staffed over the Christmas period and stretching your existing facilities. You’re in luck… we have put together 4 top tips to help you with your Christmas recruiting. Start early The best candidates will be organised and efficient, with their Christmas job search. They will be starting to search early so you should be too. The best time to start recruiting for the Christmas period would be early November, so that you have enough time to interview everybody, call them back for a second interview, send all the relevant paperwork and documents through etc. Write a clear job description It’s better to be clear from the very start. Outline all responsibilities of the job role, pay, location etc. so that nobody is confused or can claim they didn’t know anything about the role. This avoids wasting both yours and the candidates time. Try out social media If you haven’t already, try recruiting from social media platforms such as Facebook, LinkedIn and Instagram. Facebook now have a job advert service for business pages to help boost their recruitment. Once you have posted the job advert, share it into groups that are local to the location of the role. Ask current employees This can sometimes be the best way to recruit as your existing employees already know the role and therefore can explain exactly what it is like to their friends/family and attract the right candidate for the company. Can you think of any other top tips we may have missed? Drop them in the comments below! Alternatively, if you’re looking for a new role for Christmas, click here to see what we can offer you!
Staff rewards are an essential part of an effective employee engagement strategy. They show staff that you value them whilst creating a good working environment and improving retention. Many leaders however struggle to implement them as they need to find incentives that fit their workplace. With this in mind we have come up with 8 ideas to help your staff feel valued. How many of these do you do? Provide tea, coffee and fruit. It may seem simple but providing you staff with a variety of drinks and healthy snacks can really make a difference. 60% of employees believe their employer should offer fresh fruit to staff in the workplace, according to research by British Summer Fruits. DJ for a Day. As a reward for someone who has done particularly well, allow them to be DJ for a day. This could mean letting them pick the radio station for the day or choosing the music style you listen to for a couple of hours. Whatever fits your workplace best. Monthly award. Create an area with a photo frame for a certificate. Each month choose someone who has gone above and beyond to be employee of the month. You could give them a prize for this or just leave the reward as the recognition of have a certificate with their name on up. Either way, your staff will appreciate that you noticed them. Professional development. One of the most important things you can offer your staff is training. Not only does this improve the knowledge within the team and make them more efficient at their job but it also means that they will be more loyal to the company, therefore improving retention. This could be anything from paying for them to go to a course, sending them to a seminar or allowing them the time in the workplace to watch a webinar. It doesn't always have to cost money as some sectors actually have free courses available online. It is worth looking around for this. Recognise hard work with a thank you note or card. Perhaps someone has brought in a new contract or helped another member of staff with their work. You can send them a handwritten thank you note or send an email to your staff letting them know about the excellent work this person has done. Event recognition for birthday, anniversaries and significant days. Whether this is sending them a card signed by the office, having the team sing them happy birthday at their desk or remembering things that are happening to them outside of work (such as weddings, births etc). Taking the time to remember these things is important for showing that you value your staff as people rather than just workers. Creating a good social scene in your workplace can really help your team bond. Arranging social events can be more than just a Christmas party. Try to find interests your staff have in common. You can suggest cinema trips, pizza lunches, drinks nights or going for dinner with staff after work occasionally. Great office space. Having a great office space can be the difference between your staff enjoying their time at work and being excited to get out the door! Allow your staff to personalise their desks and make sure the office is an inspiring place to work. This means more than just putting up a couple of inspirational quotes. You can see our full blog on this here. Can you think of any other simple rewards you could introduce into the workplace? Let us know in the comments below. If you’re looking for new staff to bring into your workplace then get in touch with your local Swanstaff branch to find out more about how we can help you.