Swanstaff Recruitment was established in Kent in 1997 by our CEO Steve Rogers and is now one of the fastest growing recruitment companies in the UK. We are an independent recruitment company providing temporary and permanent solutions across the UK including Managed Service Solutions and Recruitment Process Outsourcing.
Our clients include small to medium enterprises, leading Blue Chip companies and public services. We work in partnership with our clients and pride ourselves on our personal approach to meeting their hiring requirements, ensuring that we are going beyond the job description to find staff with the right personal qualities as well as skills.
Within our local branches we specialise in temporary roles, focusing on Healthcare Recruitment, Driving and Industrial Recruitment and Office & Commercial Recruitment. Our national recruitment team based at Head Office works within a wide range of sectors, with specialist Consultants providing permanent and temporary recruitment services to clients within the Healthcare, Logistics, Pharmaceutical, Professional Services, Financial and Office and Commercial Sectors.
Our company has a strong culture and set of core values which are at the heart of our business. We have won many awards including The Times 100 Best Companies to Work for, The Great Place to Work award and three Kent Excellence in Business Awards. We have also been recognised as Gold Standard Investors in People. If you’d like to find out more about working at Swanstaff visit our Work for Us page.
Explore this section of our website to find out more about us and the services we offer.
Locations with National Coverage
Swanstaff Recruitment is founded by Stephen Rogers from his living room whilst he still works as a Fire Fighter.
Swanley branch opens as Swanstaff's first high street location.
Swanstaff Chelmsford opens in the heart of the town taking the company over the river.
Swanstaff opens location number 3 launching in Colchester.
Waltham Cross and High Wycombe open! Steve gives up the fire service to commit to the progression of Swanstaff full time.
Swanstaff opens its 6th office in Milton Keynes, the town home to the most roundabouts in the UK.
Swanley Head Office opens with support staff established. Lambeth Swan Family Centre opens. Steve wins entrepreneur of the year with Action Coach.
Swanstaff expand to Ipswich, Maidstone, Peterborough and Dartford.
Basingstoke and King's Lynn offices open. Parkside and Bedford Swan Family Centres launch. Swanstaff win the Great Place to Work award.
Lakeview West new HQ opens in Dartford. Swanstaff expand in Nottingham, Cambridge, Bristol, Birmingham and Norwich. Swanstaff win 3 Kieba awards and place in the Sunday Times 100 Best Companies List.
Swanstaff are awarded 3 new Swan Family contracts: Coventry, Greenwich, Cardiff. Place 6th in the Recruiter Fast 50 list, are accredited with an ISO9001 accreditation which recognises our exceptional processes and policies across the business. We also listed in the London Stock Exchange Group 1000 Companies to Inspire Britain list and our board of directors were honoured with the opportunity to visit Downing Street and open the London Stock Exchange.
Steve is awarded the IOD Highly Commended Director of the year award. Swanstaff place again in the Recruiter Fast 50 in 9th position, in the Sunday Times 100 Best Companies List for the 2nd time, in the 1000 Companies to Inspire Britain and launch our Bedford Borough Swan Family Centre.
Swanstaff launch our National Temp Recruitment Team based in Dartford HQ and place in the KM Mega Growth 50 for the second time.
Believe that nothing is impossible
Treat all with respect
Allow people to create and share wealth.
Recognise and reward great achievements.
There is always a solution to every challenge
Don't take 'No' for an answer. Question it.
To give up is to fail
Always go the extra mile. Be extraordinary.
'Wow' yourself and others. Average is not acceptable.
Be the benchmark.
At Swanstaff we believe that celebrating our success and recognising the hard work our employees and leadership team put in to make us what we are is really important. We also find the feedback we receive via various award entry processes to be invaluable in shaping the future of our company and how we operate. Awards give us not only the opportunity to be recognised for our high standards but also act as a motivation and reward opportunity for our employees, winning awards make them proud to work for us and envokes energy within the business and we are always conscious to include employees from throughout the business in our celebrations. We are delighted to have been recognised by some of the greatest business and recruitment awards in the UK.
Swanstaff Recruitment has been awarded the contract to run family Contact Services on behalf of Liverpool City Council. As of April 1st Swanstaff launched 2 new centres: Liverpool North and Liverpool South. Swanstaff Recruitment – who already run “Swan Family” Contact Centres in Bedfordshire, Lambeth, Cardiff and Coventry, focus on a child-led service which includes a number of innovative practices. These incorporate Life Story booklets, which support a child’s journey through contact and feedback forum events, where children and families are invited to participate in various activities and give feedback on their contact experiences. Lucy Glass, Divisional Manager for Family Services at Swanstaff says “Swanstaff are delighted to be awarded this contract, our mission is to ensure that the child is at the heart of everything we do. Our centres are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We will ensure we provide Liverpool City Council with an outstanding service whilst supporting them to develop a Fair City by providing local recruitment possibilities.” The Swan Family services in Liverpool are available to both local authority and private referrals and services include Supervised and Supported Contact, Community Contact, Handover and Transport. For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk
Swanstaff Recruitment are excited to announce the launch of their new website, partnering with Volcanic, leading recruitment web developers. Swanstaff Recruitment’s new website focuses in on the customer journey to provide job seekers with a streamlined quick apply experience. Volcanic’s platform focuses on data driven results which will provide Swanstaff with detailed information for employers to have an insight into industry sectors. With a fancy new ‘Work for us’ page encouraging recruiters to join the growing organisation and a candidate hub for job seekers, the new site hopes to prove itself vital in the future growth of Swanstaff Recruitment as an employment agency. Swanstaff provides temporary and permanent recruitment solutions on a National basis, recruiting staff in a variety of sectors. The decision to rebrand their site will hopefully see a positive change in the way we approach recruitment, tackling challenges at the fore front of a saturated industry. Stephen Rogers, CEO of Swanstaff Recruitment said: “Everyone at Swanstaff is very enthusiastic about the new website and the benefits it will have on the company. It has a fresh modern look whilst still keeping our core values intact. Our core values state that we create opportunities and that’s exactly what this does.” For jobs you’ll love in Healthcare, Logistics, Offices, Industrial, Veterinary, Pharmaceutical & more visit our job search page https://www.swanstaff.co.uk/jobs
Swanstaff Recruitment have donated over 400 warm, waterproof items to charities across the UK. These charities are: Love and Humanity Peterborough Sanctus Chelmsford AMAT Medway The Sanctuary Gravesend House of Mercy Gravesend Maidstone Homeless Outreach Medway Street Angels Help the Homeless Colchester at Christmas After the success of previous Christmas campaigns such as Swan Socks, Christmas Crates and Bundles of Joy, we are proud to have carried on the tradition of making a difference with donating coats and other warm items to the less fortunate this year. The items were donated by Swanstaff employees, our temporary workforce and members of our local communities who all came together to ensure that the homeless are warmer this winter. Homelessness is an increasing issue in the UK. According to Shelter (a housing charity) there are approximately 25,000 homeless living on the streets and at least 295,000 living in temporary accommodation. Approximately 1 in every 200 people in the UK are therefore classified as homeless and this number is still rising. So here at Swanstaff, we feel it’s our duty to make a difference throughout the year but especially around the Winter months. We would like to take this opportunity to thank everybody who donated and helped us reach and exceed our target this year. Until next year…
Swanstaff Recruitment held our annual bake sale in aid of Children in Need and is proud to announce that we raised £136.15. On the 16th November 2018, we invited some of our clients into Head Office to attend our Christmas themed bake sale. This included Rocky Roads, Brownies, Mince Pies, Cookies and Cakes all made by our Swan’s, who also joined in and indulged in the delicious treats. Head Office staff also participated in the BBC Children in Need Duck Race live on the BBC. Each member of staff got to choose a rubber duck that would represent them in the race, at a cost of £2 each. All together we raised an additional £40. Children in need is a such a worthy cause that each year Swanstaff continue to enjoy raising money for.
Swanstaff Recruitment are looking for people to join us in donating unwanted coats to those in need this Christmas! Following the success of our previous Christmas campaigns, Swan Socks, Christmas Crates and Bundles of Joy we are excited to continue this tradition and see the impact we can make this Christmas. While most of us think a coat is a go-to item that is always on hand to keep us warm, some people don’t have this basic necessity available to them. If you have an old coat or warm jacket that is no use to you anymore then we encourage you to please donate it and help us help the less fortunate. All through November and up until December 14th, we are holding multiple drop off points where you can come and contribute all your old coats/jackets. We will be taking them to various homeless shelters or to individual people in need across the country. Ellie Lewis, Head of Marketing at Swanstaff said: “At Swanstaff we love to go the extra mile especially at this time of year to encourage charity internally, but also get the local community involved. We have already received an amazing response from our staff and local residents wishing to contribute. We are hoping this will continue and be our biggest campaign to date!" If you, your school, workplace or club would like to get involved then please get in touch with our marketing team by calling 01322 478902 or simply stop by any of our drop off points and someone will be able to assist you.
Swanstaff Recruitment is excited to announce that they have placed 39th in the Kent Messenger MegaGrowth 50 publication this year. The achievement was marked on Wednesday 7th November at an event in Maidstone attended by all those who placed on the list. Stephen Rogers, CEO of Swanstaff Recruitment said: “At Swanstaff we are very proud to have been invited to attend this event for the second year running which celebrates growth within businesses across Kent. To be acknowledged for the continued growth of our organisation is always an honour. Achievements like this would not be possible without our staff who always go the extra mile. As a business, we hope to maintain and exceed our own expectations of growth in the coming years. ” The MegaGrowth 50 show cases Kent’s fastest-growing privately-owned businesses ranked by growth in turnover and also exports and staff numbers.
Swanstaff Recruitment held their third annual Week of Wellbeing (WoW) from 8th-12th October. The week was structured with a different theme each day covering all aspects of well-being including physical activity, mental health, healthy diets, and mindfulness. The week kick-started with a Hula Challenge and a team pedometer challenge which would run throughout the week. Tuesday was Healthy Eating day where a Recipe book was shared and members of staff were encouraged to share their own favourite healthy lunches – this inspired a large group of staff to club together and cook an amazing team meal! Wednesday was Laughter day – members of staff were able to award a Comic Genius badge to their colleagues via our People HR system and a Pun Competition circulated via email. Thursday was Mental Health Awareness Day and coincided with our Quarterly All Staff Meeting, we invited a speaker from Bexley Mind to come in and speak to employees and also ran a Quiz, Raffle and Backwards Bingo which raised £219 for Mind. We also had our quarterly awards presentations which included WoW awards for the winners of the Comic Genius and Hula Challenges alongside our usual sales and performance awards. Friday was Relaxation day! We circulated calming audio tracks to all teams and set up a relaxation space for staff to enjoy 10 minutes of guided mindfulness during the day. The room was used by many staff and there was great feedback on how it helped them to re-focus and be more productive for the rest of the day. the winners of our Pedometer challenge were also announced with our Accounts team smashing an amazing 62,004 steps over 5 days! They were rewarded with a Wellbeing hamper of goodies. Overall the Swanstaff teams stepped over 400,000 steps (counting 1 person's steps per team, per day). The Wellbeing week received some fantastic feedback from employees across the business including: “Laura was the best speaker we’ve had at a quarterly, she was really engaging and helped make a taboo subject easy to talk about” “The pedometer challenge really made me pay attention to how much exercise I do daily, I’m definitely going to continue tracking my steps” “I loved cooking a healthy meal with my colleagues and it felt great to feed 15 people that probably would have eaten fast food otherwise” “It felt good to win the Comic Genius award, knowing I make my colleagues laugh and happy is great” We have had some great suggestions from staff for the next WoW week and we can’t wait to get planning for 2019!
On July 5th Swanstaff ventured out into the sunshine to compete in our second company-wide summer sport’s day! The event took place at the Mercure Maidstone Great Danes Hotel. The day included egg and spoon, sack, skipping and relay races as well as a few games of rounders. As to be expected from a company assembled of sales people, the competitive spirits were high and tensions were raised when the scores came close. The overall winners of the day were the team Wack, Sack and Track which showed our finance department to be the sportiest Swans of them all. Stephen Rogers, CEO said “Holding a sports day at one of our quarterly events is certainly a change up to the usual day as a Swanstaff employee but a really special day all in all. The joy of seeing different departments all competing against one another works as a great team building activity and really improves employee well being.” Overall the day was a huge success and we look forward to next years being bigger and better than the last 2 combined. If you’d be interested in becoming a Swan and joining one of our teams at next years sports day, please get in touch with our talent department at firstname.lastname@example.org
A team of 17 Swanstaff Employees took to the water on July 1st in support of Stacey’s Smiles – a Kent based charity supporting children with Neuroblastoma Cancer. 40 teams took part in the annual Dragon Boat event at Mote Park run by the KM Charity Team, and Swanstaff finished 25th completing their fastest race in 51 seconds! Swans raised over £700 for the charity which provides special treats and wishes to Neuroblastoma children and support to their families. The charity was founded in 2016 by Samantha and Warren Mowle and their son Jake after their daughter Stacey passed away aged 9. Find out more about this amazing charity here http://www.staceyssmiles.org Thank you for your support!
Swanstaff Recruitment has published its Gender Pay Gap Report as required by law in line with the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. The figures stated in the report outline everyone on Swanstaff’s company payroll inclusive of our temporary workforce and internal staff. Based on the hourly rate of employees at Swanstaff women’s mean hourly rate is 29.9% lower than men’s. When comparing mean hourly rates, women earn 70p for every £1 that men earn. The median pay difference between all men and women employed by Swanstaff states that at an hourly rate women’s pay is 5% higher than men’s. When comparing median hourly rates, women earn £1.05 for every £1 that men earn. In our last financial year, Swanstaff did not pay any bonuses. In our report we have included the breakdown of the proportion of women in each pay quartile from highest paid to lowest paid throughout the entire organisation. Next steps for Swanstaff Chief Executive Officer, Stephen Rogers said “At Swanstaff, workplace equality in all forms is a primary focus of ours. I am personally committed as CEO to establish the best wellbeing for my staff and ensure that we continue to work towards closing the gap. Creating opportunities is at the heart of our core values and what Swanstaff stands for. I find myself in a position to be able to offer those willing to work for it a successful career and so I understand the importance of recognising and rewarding our staff for doing just this.” Swanstaff offer equal opportunites to all within our organisation. We have our own dedicated training department whos sole purpose is to train our temporary workforce to enable them to gain work; we also have a large number of staff enrolled on external courses. Our staff are the future of Swanstaff so to invest in them is vital to our retention. We are also proud of the fact we have a high percentage of females in senior management roles. Our goal is to be extraoardinary and without these key players we would not be able to do so. To read Swanstaff’s full Gender Pay Report please click here.
Swanstaff Recruitment held their official opening ceremony for two of their newest family contact centres in Cardiff on Friday 12th January 2018. Swanstaff, who took over the contract to run the family Contact Services on behalf of Cardiff Council on the 1st May 2016, already run 5 other Swan Family Contact services in Bedford, Lambeth, Houghton Regis, Coventry and Greenwich. The event was attended by social workers and members of the local council including Irfan Alam, Assistant Director of Children’s Services, Councillor Ashley Lister and Councillor Graham Hinchey. Picture Left to Right - Councillor Ashley Lister, Irfan Alam (Assistant Director of Children’s Services), Zoe Murray (Director of Support Services at Swanstaff), Jodie Poll (Contact Centre Co-Ordinator), Sian Ham (Centre Manager), Councillor Graham Hinchey, CEO Stephen Rogers. Councillor Graham Hinchey said, “As the Cabinet Member for Children and Families, it is a privilege for me to be here today and formally open the council’s provision where the children in our care enjoy contact with their birth families. The Council believes that the interests of the majority of our looked after children are best served by sustaining links with birth families including wider family members and connected others. As cabinet member, I remain wholeheartedly committed to ensuring that our looked after children are the council’s top priority and as such a provision such as this should be nothing less than outstanding and I extend a warm welcome to Swanstaff contact centre staff who will be providing an outstanding service to the council’s looked after children.” Lucy Glass, Director of Contact Services said “Swanstaff are delighted to be able to officially launch our two contact centres in Cardiff in partnership with Cardiff Council. Our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our Centres of Excellence are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We facilitate around 50 contact sessions a day from the centres and we were delighted with the positive feedback and praise we received from all who attended the opening.” The Swan Family services in Cardiff are available to both local authority and private referrals; services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport. For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk
Swanstaff Unleash Their Inner Elf for the Alzheimer’s Society Donning their best jingle bells they took part in Elf Day on the 8th December which invited people across the nation to unleash their inner elf by dressing up to raise money and awareness for dementia. Staff raised £135 to support those affected by dementia including dementia sufferers, their families, friends and carers. The money will be going to the Alzheimer’s Society to help running many services the offer including Dementia Cafés, Singing for the Brain® sessions and Side by Side volunteers. Zoe Murray, Director of Support Services said “At Swanstaff we love getting involved and raising money for worthy causes. When we heard about Elf Day, we knew we had to take part. We combined it with our annual Christmas Jumper Friday and made the Alzheimer’s Society our chosen charity for this. It was fantastic to see so many of our staff donating and dressing up. I am always impressed by their enthusiasm and generosity.”
Swanstaff Spread Joy This Christmas This year’s campaign focused on giving to people who may not get anything this year or causes the teams felt strongly about. The campaign follows on from the success of Swan Socks, which collected 1000 pairs of socks for the homeless, and Christmas Crates, which saw the teams donating over 2500 items to various causes including refuges, the homeless and animal charities UK wide. Some of the causes for Bundles of Joy included care homes which saw the Swanstaff teams creating personalised bundles for residents who do not have any family or do not often get visitors. They dropped off the bundles and spent time with the residents where possible. Other causes they donated bundles to included Refuges including Colchester Emergency Night Shelter Various care homes and nursing homes across the UK Children of less fortunate families visiting the Swan Family Centres Support Charities including MIND, North Kent Homeless Charities including the Purfleet Trust Animal Charities including Last Hope Rescue Hospital units including Little Buds Neonatal Unit at Darent Valley Hospital Stephen Rogers, CEO of Swanstaff, said “Our winter charity appeals have become an annual event at Swanstaff. We asked the staff what they would like to do this year and they chose Bundles of Joy. Every time we run these I am blown away by the generosity of all the staff. They go out their way to help various worthy causes and embody our core values. Our teams managed to give out over 120 bundles to the elderly, homeless, premature babies, young carers, animals and other very worthy causes.”
9 Year Old Designs National Recruitment Agency's Christmas Card Nine-year old Cassie’s design was the winner chosen to be Swanstaff's official Christmas card for 2017 and has been sent to 1000 of their clients. Stephen Rogers, CEO of Swanstaff Recruitment chose the winning design. He said, “We have been running our Swan Family Contact Centres for 5 years and this year we asked the children who use the centres to come up with a festive picture to enter in a Christmas card designing competition. The standard of entries was very high and it was certainly a challenge to pick a winner. Cassie’s design stood out as it really incorporated a variety of Christmas images in a colourful design. Well done Cassie and thank you to everyone entered the competition.” If you’d like to find out more about the Swan Family Contact Centres then click here.
Swanstaff Launch “Bundles of Joy” Christmas Appeal Following on from the success of their previous campaigns Swan Socks and Christmas Crates which collected donations for foodbanks, homeless shelters and animal charities, Swanstaff have launched their newest seasonal giving appeal. At a time of year typically well-known for generosity, Swanstaff are asking people to create bundles of gifts for someone. It could be for an elderly person in a care home, someone living in a refuge or a homeless person on the streets and could contain anything from slippers to gloves, craft activities to toiletries. Stephen Rogers, CEO of Swanstaff said: “Here at Swanstaff we are passionate about doing our bit for charity and this Christmas is no different. Through previous campaigns we have donated 1000 pairs of socks and numerous crates full of donations to fantastic causes to support the excellent work they do. This year we asked our staff what they would like to do and they voted to create Bundles of Joy for the elderly, those in need and the homeless. This is more than just something our staff want to do so we would love to invite our clients and candidates and members of the public to join in and get involved too.” If you, your school, workplace or club would like to get involved then please fill in the form here to pledge your bundles.
Swanstaff Recruitment Celebrate Mega Growth Success The achievement was marked on Wednesday 1st November at an event in Maidstone attended by all those who placed on the list. Stephen Rogers, CEO of Swanstaff Recruitment said: “We were very honoured to be invited to this prestigious event which celebrates growth within businesses alongside so many other worthy companies. Placing 8th on our first time being listed is a fantastic achievement for the company and truly reflects the hard work and dedication of everyone here at Swanstaff.” The Mega Growth 50 showcases Kent’s fastest-growing privately-owned businesses ranked by growth in turnover and also exports and staff numbers.
Swanstaff Celebrate 20 Years Their journey began in 1997 when Stephen Rogers decided he could provide a better quality service than other recruitment providers he had worked with. He set it up in his own home, whilst still working as a firefighter. Swanstaff has grown hugely since and now has 23 sites including Swan Family Contact Centres which they run on behalf of local councils. In the last year alone they have launched their own training services, an app and a new free job board on their website. To celebrate their birthday Swanstaff decided to throw a companywide party by sending their branches surprise party boxes which included prosecco, food and party essentials. They also provided their Family Contact Centres with a surprise pizza delivery for their lunch so they didn’t miss out on the fun! Stephen Rogers said “It would have been hard to imagine 20 years ago that the company I started in my dining room, would be where it is today. I have to attribute the success of the business to the people here; our employees, our customers and our candidates. It’s great to have such a fantastic people who not only work hard but are also passionate about helping the business grow. I would like to thank everyone who has joined me on the incredible journey to reach this significant milestone, and here’s to many more years of success.”
Swanstaff Recruitment Launches Job App Features include: Instant Shift Alerts Ability to upload availability directly to the local branch. Access to Swanstaff’s blogs, latest news and a feedback/referral feature. Jobseekers not already registered with Swanstaff can also browse latest jobs and register for work via the app. Head of Marketing, Ellie Lewis spoke about the reasons behind the app “We wanted to ensure that our candidates are always kept informed and have simple and quick ways to communicate with us and our branches whilst they are on the go. The app will service our existing workforce but also potential candidates for both Permanent and Temporary roles with our job listings and registration features. We are really excited to see the positive impact the app will have ”. Swanstaff have plans to develop the app in the longer term to include a client portal and timesheet features. Apps are becoming more popular for recruitment agencies on the whole as many aim to improve candidate and client care and streamline processes.
Swanstaff to host Kent Employment Law Seminar The event will take place in Dartford at Swanstaff's Head Office at Crossways Business Park. The event - hosted 08:30-10:30 will be led by expert Susanna Rynehart, Partner in the Employment Team at Thomson Snell & Passmore. The key agenda topics are: The Good Work Report that has been published following the Taylor Review and the impact of some of the recommendations for HR practitioners; The real impact of the Supreme Court’s decision quashing the Tribunal fee regime and what happens next; An update on holiday pay, notice pay and injury to feeling awards; Is it sex discrimination to pay different rates of pay for maternity and shared parental leave; and How to deal with data subject access requests and what work do HR need to do to prepare themselves for GDPR. Susanna Rynehart, Partner in the Employment Team at Thomson Snell & Passmore is listed in Chambers & Partners since 2011 as an expert in the field. She advises companies and senior executives on all aspects of employment law. Client feedback highlights that she “spells out the pros and cons of a case, giving us a clear idea of our options” and is “proactive and the advice she provides is highly practical”. Susanna leads the TSP Thames Gateway employment team, has founded and runs the Crossways Business Park, MidKent College and Folkestone Academy HR clubs and regularly speaks and provides training. Laura King - Permanent Recruitment Manager at Swanstaff said "We are delighted to be working in partnership with Thomson Snell & Passmore for this event. It is important that as recruitment specialists that we provide our clients and local businesses with up to date Employment Law information and that we ourselves are also aware of any legislative changes so that we can work at the highest professional level when recruiting on behalf of our clients." If you would like to attend the event please click here to make your booking.
Swanstaff Launch EMI Share Scheme Under an EMI scheme, employees are offered the opportunity to purchase shares at a set price at a future time when certain conditions, set out in the option agreement, are met. This is known as the grant of share options. The exit plan on these options will be the floatation of Swanstaff on the stock market in 2023 when employees can choose to purchase their shares at the price specified, when the shares are sold employees will benefit from any growth in value. Stephen Rogers, CEO discussed his reasons behind the decision to gift shares “I feel it is a really important decision, recognising the people that have been part of the Swanstaff journey. The concept behind this scheme is that our employees get rewarded for their service to Swanstaff and in return I will see an increase in loyalty and productivity. Employees will be “bought in” and will want to see the value of the company increase over the years as much as possible, so we can all work together towards this goal” Grace Copley, who has been employed by Swanstaff for 4 years said “I think this is a fantastic incentive for employees like myself, I have seen the company grow so much already and to know that I will benefit directly from future growth is great, it will mean I will invest more into my role to ensure the business keeps developing”. Dan Crocombe, Branch Manager said “We already have some great incentives and commission structures in place here at Swanstaff but this is a long term benefit that we can all directly influence via our performance – it means we’ll strive even harder to exceed our targets. I think this will also attract a high calibre of staff to the business which can only be a good thing for all of us”. 46 employees have opted in and been gifted options this year and will be entitled to further increments if they remain employed by Swanstaff over the next 5 years. EMI share option schemes provide significant tax advantages to employee option holders and substantially boosts the incentive value. Put simply, an ‘EMI’ scheme is by far the most tax beneficial structure for staff. The EMI was introduced in 2000 to assist growing companies in attracting and retaining key employees and to reward those employees for taking the risk to work for such companies. Find out more about work for Swantaff here
Stephen Rogers awarded Highly Commended in the South East’s Director of the Year Awards This year CEO Stephen Rogers of Swanstaff Recruitment was named as one of the finalists for the medium sized company Director of the Year award. The competition was fierce and the category winner was Paul Lindley from Ella’s Kitchen; however the judges also decided to award Stephen Rogers with a Highly Commended certificate revealing just how close the competition was. Stephen Rogers said, “To become a finalist for this category was an honour in itself but to be awarded highly commended is just fantastic. To be recognised in this way gives me a great sense of achievement, particularly as the award is judged by previous winners who know how tough running a successful business is. I pride myself in the way that I lead and motivate my team and what we achieve together, so to be recognised for these efforts is a great privilege. The standard of nominees for the IoD Director of the Year awards is very high and therefore to be Highly Commended is a great accolade.” To see all of the 2017 finalists, click here https://www.iod.com/events-community/regions/south/news/details/Nominees-Announced-for-the-IoD-Director-of-the-Year-Awards-London-and-South-East
Swanstaff are one of the 1000 Companies to Inspire Britain for the 2nd Year Running To be included in the list, companies needed to show consistent revenue growth over a minimum of three years, significantly outperforming their industry peers. As part of this achievement Directors Stephen Rogers and Zoe Bristow were invited to open the London Stock Exchange and to visit 10 Downing Street. Stephen Rogers, CEO of Swanstaff Recruitment said, “This is a fantastic achievement for the company and truly reflects the hard work and dedication of everyone here at Swanstaff to consistently accomplish great things.” Xavier Rolet KBE, CEO, London Stock Exchange Group, said “These companies are our greatest prospect for building a resilient and productive economy that works for everyone” A full searchable database of all of the companies along with a downloadable pdf of the publication can be found online at www.1000companies.com
Swanstaff Spread Joy This Easter At a time of year dedicated to new beginnings there is nothing better than being able to put a smile on the faces of children so Swanstaff set out to do exactly this. Swanstaff Recruitment Head Office team also collected Easter eggs to donate to the charity Stacey’s Smiles. Stacey’s Smiles is a Kent based charity that has been set-up to promote awareness of Childhood cancer “Neuroblastoma” by creating fantastic special memories for Neuroblastoma Families. They donated over 1000 Eggs to The Royal Marsden. On Thursday the 13th of April some of our Swan’s paid a visit to the childrens wards of Darent Valley Hospital with the help of Willow Wards Children Play Team. The Easter bunny delivered little bundles of chocolate eggs, cuddly toys and colouring materials for the children. Stephen Rogers, CEO of Swanstaff said “It is such a delight to see our staff continuously putting our company values into practice. We always try to go the extra mile and make people feel valued so it is wonderful that everyone embodies these values and puts effort into making young children feel happy at this joyful time of year.” To find out more about Stacey's Smiles click here.
New Appointment: Lucy Glass becomes Director of Contact Services at Swanstaff Recruitment Since graduating from Manchester Metropolitan University in 2001 Lucy has worked with a number of local authorities as an education welfare officer and outreach support worker. Following on from this, 17 years ago she started within contact work. Lucy began her journey with Swanstaff 7 years ago within our High Wycombe office to expand Swanstaff’s Contact Services Division, she has grown this division from the supply of Temporary Social workers to 6 fully Managed Contact services. Lucy’s new role will see her continuing to monitor growth and management of all Swan Family Contact Centres as part of our strategic growth plan building upon recent successes. Stephen Rogers, CEO said “I am delighted to share the great news of Lucy’s new appointment as a Swanstaff Director. Lucy Glass has worked for us for a number of years within our Supervised Contact Service arm of the business and has been key in the development of this part of our organisation from our first centre in Lambeth, to the most recent service in Bedford which goes live on 1st April. Lucy has shown great dedication to our service, going above and beyond on countless occasions and is a true Swan.” Click here for more information on Swan Family Services.
Swan Family Awarded Bedford Borough Council Contract Swanstaff Recruitment – who already run five contact services in partnership with local councils in Bedfordshire, Lambeth, Coventry, Greenwich and Cardiff, focus on a child-led service which includes a number of innovative practices. These include Life Story booklets which support a child’s journey through contact and feedback forum events where children and families are invited to participate in various activities and give feedback on their contact experiences. Lucy Glass, Divisional Manager for family services at Swanstaff says “Swanstaff are delighted to be awarded this contract, we already have two centres in the Bedfordshire area and this new contract will enable us to provide for more local families. Our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our centres are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We will ensure we provide Bedford Borough Council with an outstanding service whilst supporting them to achieve efficiencies.” The Swan Family services are available to both local authority and private referrals and services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport. There are currently 434 children in the borough who are either Looked After Children or have a Child Protection Plan in place that can benefit from the service. For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk
Swanstaff - Sunday Times Best Companies 2017 20 of the Swanstaff team attended last nights Sunday Times 100 Best Companies to Work for Awards in Battersea and we placed 69th! 857 companies entered the 2017 surveys - list categories include Small, Medium, Large and Not for Profit organisations. Swanstaff also achieved a 3 Star accreditation - only 153 organisations met the requirements for this accolade, the highest grade available, which represents extra-ordinary levels of employee engagement. Steve Rogers, Chief Executive Officer is delighted with the result “It is a real honour to have achieved such a prestigious award for the second time–the people that work for Swanstaff are passionate and driven and we like to reward their achievements and ensure they are happy at work – I also believe that this has direct results on their performance and the ability to push our company forward”. To find out more and see the full list please visit - http://www.b.co.uk/the-lists/small-companies/
Swanstaff place in the Top 10 of the Recruiter Fast-50 List The Recruiter FAST 50 ranks the fastest growing privately owned UK recruitment businesses dependent on annual sales growth throughout the past financial year. Produced in association with international mergers and acquisitions (M&A) specialist Clearwater International, the FAST 50 is published in January each year. Swanstaff are proud to make the announcement that we ranked 9th on the FAST 50 list. This is the second year running that Swanstaff have been included in the listing. Swanstaff have big plans for the upcoming future and hope to appear again on the list next year as Swanstaff continues to develop and grow. The Recruiter FAST 50 is announced in latest edition of the Recruiter Magazine which can be found here. Stephen Rogers, Chief Executive Officer of Swanstaff said “This is a testament to all of the hard work and dedication put in by all who work at Swanstaff. We believe it’s the team you have alongside you that make all the difference in creating a positive successful business and Swanstaff have a fantastic one here that make the journey enjoyable. Our plans for growth include 100 branches by 2023 and if we continue to at the rates planned this target is easily achievable."
Swanstaff deliver Christmas Crates to those in need Boxes of food, clothing and hygiene items have been delivered to homeless shelters and charities in Kent, Birmingham, Nottingham and Basingstoke, whilst members of our branch team in Peterborough handed out goody bags to those in need, sleeping rough on the streets. Homeless charities supported by the donations include: St Basil's Birmingham The Sanctuary Shelter Gravesend Mayplace Basingstoke Emmanuel House Nottingham Children of Adam Peterborough Porchlight, Kent Other Swanstaff teams chose to support children's wards at hospitals, women's refuge charities, and animal shelters such as Battersea Brands Hatch, Second Chance Animal Rescue in Crockenhill and RSPCA Leybourne. They collected toys & books, towels and blankets, pet food and treats! Head of Marketing, Ellie Lewis said "Each year we do a winter charity appeal, we heard about the reverse advent challenge and felt it was a great way to get all of our teams involved across the business - everyone has taken part from our Board of Directors to our local branches, this means we have donated well in excess of 2500 items in total. We also invited other local businesses to get involved and have had some great results for this too". CEO, Stephen Rogers praised his employees "It's heart-warming to know we have such generous people at Swanstaff who really care about others, to go out of their way to buy and donate items to such worthy causes is a great example of how our Core Values are echoed throughout the company"
Swanstaff achieve Healthy Business award Swanstaff's Health and Wellbeing champion Tracey Lester said "it is great that we can be recognised for the work we do in supporting our employees with health and wellbeing, we ran a really successful week of wellbeing back in September which led to great engagement from our staff. We will be aiming to achieve the excellence award in 2017!" The Kent Healthy Business Awards are self-assessment standards that can help to improve the health of your workforce. They are also a great way to: showcase your people, services and skills build your reputation for commitment to best practice in health, safety and well being support your business development and tendering activity get support in developing policies and procedures show your compliance with laws and regulations.
Swanstaff launch Christmas Crates appeal Following on from the success of our Swan Socks campaign in 2015, where we collected and distributed over 1000 pairs of socks to the homeless, Swanstaff Recruitment have launched our 2016 winter charity campaign. Teams from our organisation will take part in a reverse advent calender challenge - donating an item to their crate on each day in December. The crates will then be delivered to local food banks, homeless shelters, animal shelters and similar organisations just before Christmas. Swanstaff are going one step further this year and are asking other companies and individuals to pledge their support by filling their own crate! They hope that this will enable widespread donations to those in need. Items in the crate will include non-perishable/long life foods, winter accessories (socks, gloves, hats etc) and essential household items and even specialist crates for animal shelters and children's wards at local hospitals. Swanstaff would like to thank everyone that has contributed, it has helped tremendous amounts!
Swanstaff Launch Training Services Swanstaff have provided training for our own employees and temporary workforce since we established in 1997. We are now expanding to offer bespoke and standard training packages to our client base and the wider market UK wide. Whilst we specialise in training for the Care sector we also offer a number of courses relevant to all workplaces including First Aid, Fire Safety and Manual Handling. Steve Rogers, Managing Director of Swanstaff said: “Training services are a great way for employers to invest in their staff; it shows the employee that they are valued and can improve their morale, job security and self-esteem. In turn this improves productivity. For many businesses training is a statutory requirement and we have experienced a vast difference in the quality of training offered, we’re excited to launch our new training products after receiving outstanding feedback from our workforce about the standard of our teaching.” To find out more about our courses please click here
Seeds for Dementia benefits hundreds of care homes Swanstaff began giving away Flower seeds to care and residential homes in August after discovering the benefits of gardening for Dementia patients. Since the giveaway started we have sent seeds to 126 care homes. Due to the unprecedented demand we stocked up with more seeds and are putting a closure date of Friday 30th September for organisations to claim their seeds. Ellie Lewis, Head of Marketing said "The response has been fantastic and we are looking forward to seeing some photos of the seeds being planted by residents. As a provider of staff to the healthcare industry we understand the important of providing activities service users and we felt that providing seeds to assist gardening activity would be a great way to get involved". A study in 2011 from Thrive showed that 6 months in to a Gardening Programme for Dementia patients, there were clear positive outcomes including: i) Self Identity – An example of this was “gives her a purpose” ii) Companionship – “Gives her a talking point when she is with other people” iii) Orientation – “Helped with orientation, he usually seems to know when it is a Friday and his visit to Thrive.” If you would like to claim Seeds for your Care home please email details of your Home Manager/Activities Coordinator and full postal address to email@example.com
Swan Family work in partnership with Royal Borough of Greenwich Council Children and young people (up to 19) make up 27% of the population in the borough and there are over 500 children looked after by The Royal Borough of Greenwich. The contract becomes part of our Swan Family portfolio – alongside 6 Swan Family Contact Centres across the UK. We focus on a child-led service which includes a number of innovative practices. We will work in synergy with The Royal Borough of Greenwich Council, to bring the two services together, sharing best practice and ensuring the child remains at the heart of the service. We will support improvements to the service including working to achieve NACCC accreditation. Steve Rogers, our CEO says “Swanstaff are delighted that we have been awarded the Greenwich contract. Our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our services are family friendly, and that contacts thake place in a relaxed and safe environment. We will ensure we provide Greenwich with an outstanding service whilst supporting them to achieve improvements and efficiencies.” To find out more about our services click here
Speedy Swans Take on Global’s Kart with a Heart The charity supports small but brilliant local charities nationwide which help youngsters and their families living with illness, disability or lack of opportunity. Swanstaff entered four teams of five for the 90 minutes Endurance Race and managed to raise an incredible £445 through a variety of fundraising activities, including a charity leg wax by five brave lads! Ellie Lewis, Head of Marketing at Swanstaff said “The event was really good fun and a brilliant way to raise money. It got a bit competitive out there and there were certainly some cheeky manoeuvres from the teams fighting for the top spot!” The event raised more than £5000 overall – doubling the 2015 total. To find out more about Make Some Noise click here - http://www.makesomenoise.com/ To find out more about Swanstaff visit – www.swanstaff.co.uk
C_n Sw_nst_ff s_ve lives? 'Missing Type' Campaign Asks For Blood Donations The campaign was launched by NHS Blood and Transplant Group, who asked people to drop three letters — A, O and B — from their names. These letters highlight the main blood types in danger of going missing due to low blood donation levels. Following on from our Swanstaff blood drive back in March we have transformed our logo to highlight the missing blood types. 1 in 5 people entering a hospital need blood, so donors are in constant demand. Patients with cancer, victims of accidents, and those undergoing surgery are just some of the recipients who may benefit from the donations made by Swanstaff employees. Some of our staff have donated again since the blood drive. Ellie Lewis, Marketing Manager, donated again last week and said: “Donating is so simple and easy. It only takes half an hour out of my day and it can save a life. I even get a text to say when my blood is being used. It’s such a sense of achievement.”
Swanstaff Walk for a World Without Dementia There are hundreds of similar events taking place throughout September and October in aid of the charity. Last year, 50,000 people of all ages, abilities and backgrounds took part and helped to raise an incredible £3.9m towards vital research into a cure for dementia. The staff at Swanstaff decided to get involved as a way to show support for not only the families and friends of those affected by dementia, but also the care homes they support who care for many residents with the condition. Swanstaff CEO Steve Rogers said, “Dementia is a condition affecting an increasing number of people nationwide every year, so raising money and awareness is more important than ever before. I am so proud of all the staff here who have decided to get involved in a Memory Walk to raise funds for the Alzheimer’s Society. This is truly a great representation of staff “exceeding expectations, going the extra mile” which embodies one of the Swanstaff core values.” To get involved and find a memory walk near you, visit www.memorywalk.org.uk
Swanstaff Achieves ISO:9001 Registration From The British Assessment Bureau This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Swanstaff’s commitment to customer service and quality in delivery. Swanstaff has now earned the right to display the coveted British Assessment Bureau ISO 9001 certification mark to demonstrate its conformance to the standard. ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained. Swanstaff has shown that it has a good service reliability and process controls which mean lower costs for its customers! CEO Steve Rogers said, “We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.” The benefits of registration to the ISO9001 standard include:- Streamlining an organisation’s procedures. Bringing consistency to an organisation’s service delivery. Reducing cost and rework. Improving an organisation’s management practices. Enhanced status. Competitive advantage.
Swanstaff awarded a place on NHS National Clinical Staffing Framework Being awarded a place on Lot 1 & 2 the National Clinical Staffing Framework, developed for the NHS by the NHS Collaborative Procurement Partnership means that we can now supply temporary staff to clinical positions in the NHS. We successfully underwent an independent audit of our services and met the criteria for providing qualified clinical staff who can give high quality patient care at rates within the pay caps set by the government. These pay caps have been introduced to help the NHS control spiralling agency staffing costs. Steve Rogers, Swanstaff CEO said “We are delighted to have been awarded a place on the National Clinical Staffing Framework. We understand the challenges being faced by the NHS and are keen to help the NHS to provide quality patient care.”
Recruitment Open Days UK Wide Swanstaff Recruitment are holding registration open events throughout July and early august - come along and find out more about our services. We offer flexible work opportunities. Please note the majority of our roles require at least 6 months experience in a similar paid role. Nursing and Caring in the NHS - find out about our current opportunities in the NHS and Private settings, find out how you can become NHS compliant and register with us on the day: Ipswich - 14th July Swanley - 16th July Peterborough - 20th July Milton Keynes - 3rd August Nottingham - 4th August Colchester - 5th August Driving and Warehouse Vacancies - find out about our HGV Driver and 7.5ton Driver Jobs and about our Warehouse Roles and register with us on the day Swanley - 16th July Peterborough - 20th July To book your appointment simply click on any of the dates above to send a request to your branch or use our branch locator to contact your local branch.
Staff Prove They ARE The Type To Save Lives As a national recruitment agency with 17 branches nationwide, we had huge reach to employees all over the UK. Our staff love to make a difference and help those in need so we were confident that the idea of potentially saving lives would be a good motivator and launched our “Are You The (Blood) Type To Save A Life” blood drive campaign. 1 in 5 people entering a hospital need blood, so donors are in constant demand. Patients with cancer, victims of accidents, and those undergoing surgery are just some of the recipients who may benefit from the donations made by Swanstaff employees. Ellie Lewis, Marketing Manager at Swanstaff said “I think the most shocking thing was realising that by giving half an hour of my time and one pint of blood, I had the potential to save up to three lives. Ten of the staff from head office went along to donate, which means we potentially saved thirty lives between us.” CEO Steve Rogers said, “Here at Swanstaff we are passionate about doing our bit for charities and causes in any way that we can. I am so proud of all the staff who took the time to donate or raise awareness of this cause.” To find out more about giving blood visit www.blood.co.uk To find out more about Swanstaff visit www.swanstaff.co.uk
Swanstaff Raises Dough for Charity We decided to organise a rainbow themed tea party and cake sale after being inspired by the KM Charity Colour Run which we are sponsoring later this June. With a team of 8 runners taking part and volunteers manning the Green Colour station, we are the lead sponsors of this sold out event. Various departments at our Head Office worked together to create rainbow themed baked goodies which were then sold to staff and other local businesses. The cake sale was a huge success with many of the sweet treats sold within the first half an hour. Over £60 was raised on the day with more donations due! If you’d like to find out more about The Who Cares trust, visit their website www.thewhocarestrust.org.uk To find out more about Swanstaff Recruitment visit www.swanstaff.co.uk To sponsor the Swanstaff team running in the colour run visit www.justgiving.com/fundraising/swanstaffcolourrun
Swanstaff Are Going The Distance! Swanstaff will not only be looking after the green colour station but also have a team running on the day. The team have been hard at work training and preparing to raise money for the Who Cares? Trust, a charity organisation supporting children in care. To find out how you can get involved either through running, becoming a “Colour Bandit” or just going along to cheer on the participants visit www.kmcharityteam.co.uk/challenge/colour-run
Swanstaff awarded Cardiff Contact Service Contract The service supports over 250 children in the authority, with in excess of 5500 contact sessions each year. Swanstaff will provide bi-lingual staff within the work force The addition of the two contact centres in Cardiff will grow our Swan Family locations to 6. We focus on a child-led service which includes a number of innovative practices. These include Life Story booklets which support a child’s journey through contact and feedback forum events where children and families are invited to participate in various activities and give feedback on their contact experiences. Lucy Glass, our Divisional Manager for family services at Swanstaff says “Swanstaff are delighted to be awarded this contract, our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our centres are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We will ensure we provide Cardiff with an outstanding service whilst supporting them to achieve efficiencies.” The Swan Family services in Cardiff are available to both local authority and private referrals and services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport. For more information about our Swan Family services, or to make a referral please visit www.swanfamily.org.uk
Swanstaff Recruitment awarded KM Partnership Award Fifty organisations were honoured at the inaugural KM Partnership Awards staged last week. The winners received accolades for playing a key role in helping the KM Charity Team deliver its range of services for schools and good causes. Swanstaff sponsored the KM Mud Run in 2015 and we are also signed up to sponsor the KM Colour Run in June 2016 where we will man a "paint station" and also have a group of runners participating. Steve Rogers, Managing Director says "It is great to be recognised for our committment to charities and the local community, corporate social responsibility is really important to our company. I am proud to say that my staff often go above and beyond to raise money and awareness for good causes. The KM Charity Team do a fantastic job to raise money for good causes in the community and it is great to be a part of that".
Swanstaff Recruitment identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’ To be included in the list, companies needed to show consistent revenue growth over a minimum of three years, significantly outperforming their industry peers. More detail on the methodology can be found in the report online at www.1000companies.com. Steve Rogers, Managing Director says: “This is a great achievement for Swanstaff. Our goal is to be the best at what we do and provide an excellent service for our clients. We are very ambitious with our growth plans and this is further recognition of us achieving our core values to exceed expectation and create opportunities” Xavier Rolet, Chief Executive, London Stock Exchange Group said: “High growth SMEs are the driving force behind the UK economy, developing the skills, jobs and growth we need. But ambition alone is not enough; their success must be highlighted and their growth properly supported with appropriate finance. That’s why today’s event is so important: demonstrating the strong alliance between UK Government, financial market participants, investors, entrepreneurs and companies to support these inspiring businesses. “Today’s celebration is fundamental to London Stock Exchange’s core, the need to support UK high growth companies in their journeys from Start-up to Stardom and create an entrepreneurship revolution.” Writing in the publication, The Rt. Hon. George Osborne MP said: “UK high-growth businesses are leading the charge in rebuilding our economy. These companies are the backbone of the British economy. They create high-quality, well paid jobs, innovate and drive economic growth. This government fully understands the need to support ambitious entrepreneurs and ensure they can access the finance they need to grow. “We have held the steadfast belief that –alongside deficit reduction – nurturing entrepreneurs, creating jobs, supporting hard-working families and keeping taxes low would get the UK economy back on track. Our measures to increase access to finance for business and encourage more investment have had a transformative effect on our economy.” A full searchable database of all of the companies along with a downloadable pdf of the publication can be found online at www.1000companies.com
Qualified Nurse? Exclusive Offer As a Qualified RMN or RGN, register with Swanstaff Recruitment before 31st March 2016 and receive £250 bonus once you have worked 200 hours (within 6 months of clearance). FREE uniform and FREE DBS Check worth £64. Offer valid for new registrations and returning nurses who have not worked for Swanstaff for at least 6 months. Don't qualify? If you already work for Swanstaff you can refer a friend and receive up to £200 bonus once they work 100 hours (Nurses £200, HGV Driver £150, 7.5T £50, HCA/3.5T or Warehouse operative £25).
Swanstaff awarded Coventry Contact Service contract Swanstaff Recruitment – who already run three “Swan Family” contact centres in Bedford, Lambeth and Houghton Regis, focus on a child-led service which includes a number of innovative practices; including Life Story booklets which support a child’s journey through contact and feedback forum events where children and families are invited to participate in various activities and give their feedback on their contact experiences. Lucy Glass, Divisional Manager for family services at Swanstaff says “Swanstaff are delighted to be awarded this contract, our mission is to ensure that the child is at the heart of all of our supervised contact services, and that our supervised contact centres are family friendly, incorporating themed rooms and provides a comfortable, relaxed and safe whilst We will ensure we provide Coventry an outstanding service whilst supporting them to achieve efficiencies.” The Swan Family services in Coventry are available to both local authority and private referrals and services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport. For more information about Swanstaff and their Swan Family services, or to make a referral please visit www.swanfamily.org.uk or call 01322 618100
Steve Rogers features on HSBC "Heroes" Panel The aim of the Connecting for Growth series of events was to offer an interactive programme enabling an audience of leaders from MME's to hear from their industry peers, share their business challenges, and pose their questions to a panel of experts. As in inspirational Leader in the South East Region, Steve shared his first-hand experience of the practicalities and realities of growing his business through people. Topics on the day included apprenticeships Vs graduates, employer branding, innovative hiring practices and the importance of Culture fit as well as skills fit. In this short clip you can hear Steve speaking about the importance of employer Branding:
Swanstaff Top 10 Fastest Growing Recruitment Company Recruiter’s FAST 50 ranks the fastest-growing private recruitment businesses in the UK according to annual sales growth over the last year. Produced in association with Clearwater International, and sponsored by financial experts Hitachi Capital Invoice Finance, the FAST 50 is published in January each year. The announcement was made in the latest edition of the Recruiter magazine - which you can download here. John Atkinson, Head of Commercial Business at Hitachi Capital Invoice Finance said "The fact that the businesses within this supplement find themselves on the Recruiter Fast 50 list shows that they have equipped themselves with a strong candidate pool, effective cashflow management and efficient back office support, and can now plan ahead to continue to grow quickly and enjoy success" Stephen Rogers, Managing Director of Swanstaff said "We are extremely proud to have reached the point where we can be recognised as a Top 50 Recruitment Company in terms of our Growth, we have an aggressive expansion plan that is supported by the hard work and shared vision of all our employees. Our plans don't stop here and we have already opened one new site in 2016, with more planned for later in the Spring and beyond".
Swanstaff awarded place on new YPO Framework The framework provides a compliant and value driven route to market for public sector organisations procuring managed services for contingent labour, consultancy, permanent recruitment services and HR support solutions. The framework was developed following consultation with professionals from across the public sector, many of whom highlighted the need for a framework which supports spot buying of services and the flexibility to create bespoke HR solutions in a variety of areas. The framework expands on current choices in the market, while allowing for innovation. We currently have 21 branches nationwide and a national resourcing team, to service clients in the public and private sectors – including NHS Trusts, Local Government and private organisations across a wide spectrum of industries. Our S-Recruiter technology enables organisations to control and forecast spend when managing non-permanent staffing requirements – delivering transparency, visibility and compliance through greater management information in real time. Our Managing Director Steve Rogers, said: “Being awarded a place on the YPO HR Services and Solutions Framework demonstrates our ongoing commitment to providing a service that focuses on the people involved – from both a client and candidate perspective. The framework agreement will allow us to further provide workforce solutions to the public sector and provide more control on costs, improving their efficiency”. For more information please visit www.swanstaff.co.uk or call 01322 618100.
Swanstaff Recruitment to Sponsor Employer of the Year at the 2016 KEiBA's KEiBA aims to recognise and reward excellence in Kent and Medway businesses of all sizes as well as individual awards. It’s hoped that the awards will also boost staff morale and help attract new staff. Winning an award will also help businesses raise their profile in Kent. All of the entries go through a rigorous judging process, which rates entrants against pre-set criteria to select a shortlist for each category. The judges then visited the short-listed entrants to carry out a more in-depth investigation through face-to-face interviews before selecting the list of finalists and the ultimate winner. Winning in 2015 was an amazing achievement for Swanstaff and has raised our profile within Kent and beyond, it has opened new doors for Swanstaff and we would highly recommend entering to other businesses. It is free to enter (other than a small time commitment) and is extremely rewarding when you are succesful - it has boosted staff morale, passion and loyalty. To find out more or to enter click here to visit the KEiBA Website Our Managing Director Steve spoke about his reasons for judging: “We are delighted to be supporting the KEiBA’s in 2016 by judging the Employer of the Year Category. As a recruitment company we know all too well the importance of employee engagement and how much of a difference it makes to have employees who feel valued and rewarded. As previous winners we also know that this is not an easy achievement. We will be looking for businesses that place the support of their workforce at the heart of their business and those that use innovative ideas in order to retain their staff. KEiBA gives Kent companies a great platform to be recognised and we highly recommend entering.”
Swanstaff get Woolly for Text Santa! Staff donated to take part and raised £113 towards the cause which supports the work of Macmillan Cancer Support, Make-A-Wish UK and Save the Children. From helping those affected by crises, to granting wishes to children fighting life-threatening conditions, to funding nurses so those with cancer get the care they need, Text Santa will give hope to families in the UK and overseas. The Christmas Jumper day was the final charity event of the year for Swanstaff, monies raised by employees of Swanstaff in 2015 totalled £8,792 with further donations and sponsorships made by the company in addition to various causes.
Swansocks Campaign smashes target The Swan Socks campaign for the homeless ended yesterday and the target of 500 pairs of socks was smashed – with a massive 938 pairs collected! Donations poured in from Swanstaff employees, local schools, community organisations and businesses to help us collect a phenomenal number of socks. The socks will now be distributed amongst a number of charities across the UK including Catching Lives and Canterbury Outreach Project in Kent, Beacon House in Colchester, Simon Community in London and Coffee for Craig in Manchester. Managing Director Steve said “The socks campaign has been a great success and is a great achievement. It has really shown the passion of our employees and their ability to involve people from outside the organisation to support a great cause”. Emily from Cambridge Homeless Outreach Team said “A big thank you to you and all your staff. It may only seem like a little thing but a little kindness goes a long way with homeless people”
Local school support Swan Socks appeal for the homeless 20th November 2015 Swanstaff Recruitment launched their “socks for the homeless” appeal in October 2015, after promoting this on social media the cause was seen by 10 year old James Long. James decided to ask his school St Joseph’s Covent Preparatory School in Gravesend to get involved. He designed a “sock drop” box and within a month James and his classmates had collected 216 Pairs of socks. On Friday 20th November the marketing team from Swanstaff, winner of 3 KEiBA awards earlier this year, visited the school to present James with a thankyou gift and to collect the socks. Swanstaff will now add these to their own collection of 620 pairs of socks – taking the total to 836. The socks will be distributed to the homeless via several charities, including Catching Lives in Medway and the Canterbury Outreach Project. James said “When I heard about Swan Socks I thought it was a really important cause to help the homeless and make sure they say warm in the winter! I’m so glad my friends all joined in too” Ellie Lewis, Marketing Manager at Swanstaff said “It was brilliant to meet James today, his passion for the campaign was great to see and we are delighted with the results from his collection – all of the students have done so well and with only 130 pupils they have done amazingly to collect so many pairs”.
Swanstaff re-live their childhood for Children in Need Swanstaff Recruitment, a Kent based Recruitment agency, left their suits at home today to become their childhood superheroes in aid of BBC Children in Need. They raised over £150 for the charity which works throughout the year to ensure that every child in the UK has a safe, happy and secure childhood. It relies on the energy and commitment of thousands of fundraisers and supporters across the UK, who donate their time and money to put on events in support of the Appeal. Whether through cake sales, bake sales or quizzes, every penny of the money raised goes towards supporting projects across the UK. Ellie Lewis, Marketing Manager at Swanstaff said, “Supporting both local and national charities has always been a priority here at Swanstaff, so it’s a real pleasure to raise funds in such a fun way for Children In Need. We’ve grown here at Swanstaff over the past year and nothing brings us all together more than helping a charity cause we all care about!”
Swanstaff launch winter Socks for the Homeless Appeal Swanstaff, Kent’s Business of the year, calls for local people to “knock their socks off” with a winter charity appeal for homeless people. The recruitment company whose head office is based in Dartford launched their “Swan Socks” appeal on Friday 9th October after being inspired by a statistic they read which revealed that socks are one of the most needed and least donated items to homeless shelters and charities. They plan to distribute the socks collected through charities nationwide including Canterbury Homeless Outreach in Kent and have a target to collect at least 1000 pairs by the end of November. Ellie Lewis, Head of Marketing said: “Here at Swanstaff we are passionate about doing our bit for charity, whether that’s through fundraising, taking part in events or raising awareness of causes. When we heard that homeless charities desperately need socks we knew it was a simple way to support the excellent work they do.” “Having a clean pair of socks is vital for someone living on the streets as it can prevent trench foot and infections as well as provide a barrier from the cold during the winter months, which can even save lives.” For full information on how you can donate socks to the appeal please contact firstname.lastname@example.org or visit the Swanstaff Facebook page (facebook.com/Swanstaff).
Swans Tackle KM Assault Course Challenge Six of our staff teamed up over the weekend to raise money for Cancer Research UK by taking on the KM Assault Course Challenge at Betteshanger Country Park. On October 3rd our team showed what they were made of when they took on 19 specially-designed obstacles including tunnels, balance beams, the rope walk, water jumps and the tyre wall. They successfully completed the course in only 7 minutes and 25 seconds. Nicola Wood, who ran on the day said: “It was an amazing event with a great opportunity for some team building whilst raising money for a good cause!” So far they have raised £230 and there’s still time to donate! Ellie Lewis from Swanstaff Head Office said “Swanstaff Recruitment were very excited to be sponsoring the Assault Course Challenge and being a part of a day that raised lots of money for some great charities. Our team did brilliantly and we’re very proud of what they achieved. We are already looking forward to sponsoring the KM Charity Colour Run in 2016!” You can find out more about the KM Charity Events here – http://www.kmcharityteam.co.uk/
Swanstaff Recruitment shortlisted for two awards at the Institute of Recruitment Professionals (IRP) Awards 2015 2nd October 2015 Swanstaff recruitment has been shortlisted for two awards at the IRP Awards 2015 – featuring in both the Best Company to Work for and Leader of the Year Category for MD Stephen Rogers. Now in its seventh year, the IRP Awards are the only recruitment sector awards hosted and awarded by the Recruitment and Employment Confederation (REC), providing an opportunity to celebrate excellence in recruitment, recognise individual and corporate success and promote best practice and professionalism across the industry. There are 20 awards up for grabs, including the Lifetime Achievement and Recruitment Company of the year award. REC chief executive Kevin Green said: “We’ve been mightily impressed by the caliber of entries this year, which shows how highly these awards are valued by recruiters. Our members change lives and help businesses succeed, and the IRP Awards are an opportunity to celebrate the positive impact our industry makes. There’s so much talent within recruitment – the shortlisted individuals and companies are real ambassadors for the high standards we expect.” Steve Rogers, Managing Director at Swanstaff said “It is a fantastic honor to be shortlisted for such prestigious awards within the Recruitment Industry. Swanstaff are dedicated to providing an excellent service to our clients as well as an outstanding workplace for our employees. I will wait in anticipation for these results, as will all of our staff”
Brand new shop front location for Swanstaff Chelmsford Swanstaff Recruitment open their brand new branch on Wednesday 22nd July on New London Road. Swanstaff have been established in Chelmsford for 12 years and took the decision to relocate their office to the prominent location after an increase in demand in the area and significant growth. The branch focuses on temporary recruitment for the healthcare, industrial and driving sectors and currently has 1300 candidates servicing over 600 clients. Paul Foley, Branch Manager says “We are really excited to be moving into these new offices which will give us much more visibility and easier access for candidates to come in and find out about the opportunities that we have in the area”. Nationwide Swanstaff have 19 branch locations and their head office at Dartford. The award winning company have been accredited as a Gold Standard Investors in People and they also placed 58th in the Times 100 Best Companies 2015 list in their category. For more information about Swanstaff Chelmsford please contact 01245 266 888 or visit www.swanstaff.co.uk
Our sponsored football team are runners up! Here at Swanstaff we love to help young local talent. Which is why we are proud to support the Dartford Under 14 Whites Team through their shirts! When we heard they had won a trophy, we invited them in to show us it and to have it put in pride of place in our trophy cabinet in reception. They took part in the South East London and Kent Youth League and are now the Under 14’s East League Runners Up Season 2014-2015. A great achievement, well done to all who took part!
Muddy Swans raise £2000 for Cancer Research UK Swanstaff love doing our bit for charity and we never back down from a challenge. That’s why on Saturday 11th July our staff got dressed up in their finest pinks for Cancer Research UK to take part in the Pretty Muddy 5K Race for Life! Though the weather was hot and the challenge muddy our staff got stuck in and really pushed themselves. The Muddy Swans made it through the course in 45 minutes and in true swan style they waited for every member of the group before passing through the final obstacle and finish line. So far we’ve raised over £2000 and are very close to our team target with a few more donations due in over the next week. Go Swans Go!!
Swanstaff Recruitment makes history at the Kent Excellence in Business Awards 26th June 2015 Swanstaff Recruitment has made history by becoming the first company to win 3 categories at the Kent Excellence in Business Awards 2015. The recruitment company impressed judges within the Large Business of the Year, Employer of the Year and Entrepreneur of the Year categories – becoming triumphant winners as the Gala dinner on Thursday 25th June. Managing Director Steve Rogers said “Even to be shortlisted for the three awards we entered was a massive achievement for Swanstaff, to have gained a hat-trick win goes above and beyond our expectations. I am immensely proud to win these awards in my home county of Kent. I would like to thank again all of the Judges from Kent Reliance, AON, Creasey’s and IoD for recognising the culture and values that Swanstaff have worked so hard to build and that remain at the heart of our business. The Gala was a fantastic event and we look forward to next year!” Swanstaff now have 17 branches nationwide and plan to open a further 6 this year. Their company vision is to open 100 branches by 2023 – a challenging but achievable target which is propelling the business forward. It is not the first time that Swanstaff have been recognised, having recently been awarded the Gold Standard Investors in People accreditation and winning both the Great Place to Work and Times 100 Best Companies awards within the last 12 months. You can find out more about Swanstaff on their website www.swanstaff.co.uk or by visiting their social media channels.
Swanstaff Recruitment are Gold Investors in People Swanstaff Recruitment have been awarded with Investors in People Gold following our first assessment. This is the highest rating available for first time accreditations and can only be "beaten" by the Champion status (our next goal!). This is an amazing achievement which highlights the strong leadership we have, the vision and culture of Swanstaff, but mostly the high performance of the staff that work for the company. We would like to take the opportunity to thank all of our clients and candidates for your continued support as we grow. We are delighted that we have demonstrated that our Core Values really are at the heart of our business.
Swanstaff Recruitment Wins Prestigious Great Place to Work Award® 2014 Swanstaff Recruitment is delighted to announce that we’ve been recognised as one of the UK’s best workplaces in the medium category by The Great Place to Work® Institute UK. This award recognises our outstanding achievements not only as an employer, but also as a highly successful recruitment business. It recognises our ability to support both our clients and a wide variety of candidates by placing the right person, in the right job, at the right time. Swanstaff’s clients really value the difference we make to their business. We would like to share feedback from Gary Horne, Logistics Manager of 1st Class Transport Ltd : “It would be fair to say that any company has a great choice of recruitment agencies; one of the main reasons why we use Swanstaff is plain and simple. We get a clear cut answer, no frills, no stories, just a simple yes or no, and we are provided with drivers that we would employ ourselves. Their flexible approach and hands on attitude to working in partnership with us, has made Swanstaff stand out from the crowd, and I would have no hesitation in recommending Swanstaff to others.” Stephen Rogers, Managing Director, Swanstaff Recruitment said, “I am incredibly proud that Swanstaff has been acknowledged by this award – it is a testament to the hard work and incredible dedication of all our wonderful staff. Our successful and growing business is built on a winning combination of our core values and the support we provide our staff through personal training to achieve their goals. We believe that by recognising the achievement of our staff and saying thank you creates not only a positive working environment but also a ‘great place to work”.
Swanstaff awarded place on ESPO MSTAR2 Framework Swanstaff Recruitment is delighted to announce that it has been awarded a place on the ESPO MSTAR2 National Framework, as a Managed Service supplier for the provision of temporary agency resources. The MSTAR2 framework offers customers a simple and competitive route to procuring a managed service, through a shared commitment to reduce cost, mitigate risk and improve service delivery throughout. ESPO members include local authorities, Central Government, NHS, schools and wider public sector organisations throughout the UK. Managing Director Stephen Rogers says “We have been preparing for the opportunity to tender for ESPO MSTAR2 for the past 4 years. Ensuring that our expansion and growth plans supported the requirements and that we were in the right position to bid. We are delighted that our hard work paid off, we look forward to supplying ESPO customers with our first class professional service”. Swanstaff recruitment have achieved a 62% growth in the last 12 months and sales have trebled within the last 3 years, the company have 17 branches, with an impressive growth strategy taking this to 100+ by 2023. Within the last 12 months the company have been awarded in the Times 100 Best Companies List and Great Place to Work awards. Clare Sanderson, Sales Director explained how the model would help clients become more efficient. “We simplify the way people hire and manage contingent workforce by facilitating all the processes under one innovative service. We review operations and processes to remove any unnecessary practices, so our customers can save time and money. SRecruiter provides maximum visibility including consolidated invoices, extensive report suites, online booking and timesheet management – all in real time and bespoke to the clients requirements" Additionally, Swanstaff offer customers Strategic Services such as Payroll, Compliance, Training, CV Screening and Talent Pool development to enhance their service provision and deliver added value throughout the contract lifetime.
Did you know that 37% of staff with low mental health are more likely to get into a conflict with colleagues, 57% find it harder to juggle multiple tasks, 80% find it difficult to concentrate, 62% take longer to do tasks and 50% are potentially less patient with customers/clients? If you notice someone else’s mental health deteriorating in the workplace, then follow these tips… Time and place Ensure they are comfortable talking in the location that you’re in. If they aren’t comfortable then move to another place or schedule another time where you can go and meet them to have a chat. It is important to be in a location where you feel comfortable enough to talk, for a majority of people, the place they feel most comfortable is their own home so try to replicate this by sitting down with them at a table, make them a drink and a snack! When speaking to someone whose mental health is low, if they are speaking about it, it is important not to rush them or to make them feel like they are on a time limit. Active listening Being an active listener means being present in the conversation and being engaged in what the other person is talking about. Always give the person your undivided attention, don’t sit there on your phone barely listening, or looking all around the room. Acknowledge what you’re being told with head nods, gestures and friendly advice. Manage your feelings Ensure that you can handle listening to emotional things. Don’t act surprised or judgemental as this can make the other person feel like they are saying something wrong… but at the same time don’t give no facial expression at all. As I said in the point above, acknowledge them with gestures and head nods. Work as a team! If you can see someone is struggling then work as a team to solve the problem as best as you can, try not to leave that person to deal with a difficult situation by themselves. This can reduce the risk of stress. Be positive – focus on what they can do, rather than what they can’t… If a colleague is struggling with their confidence and is knocking everything they are doing, remind them of what they are good at. Think of tasks that they have completed before that were successful and encourage them to stick at tasks until they are finished. Do you feel like your mental health is deteriorating in the workplace? Click here to find out how you can support yourself! Can you think of any other ways to support mental health in the workplace? Drop them in the comments below!
In today’s age, it is important to construct an effective recruitment process. Traditionally placing job ads in the paper etc., usually results in a lot of costly panic hires for most companies, some of which have resorted to using Application Tracking Systems. An Applicant Tracking System is a software application designed to automate the recruitment process from sourcing to onboarding. It is referred to as an ATS in short, and can be used to post job openings on corporate websites, job boards, screen resumes as well as to generate interview requests to potential candidates by email. It is estimated that roughly 50% of all companies use some type of applicant tracking system to source and hire their candidates today. The first step in landing and hiring your dream candidate is recognising what type of candidates you’re looking for exactly. The ATS gives you complete control over your hiring criteria for each job-skills, traits, qualifications, as well as custom categories unique to your company. You can zero in on all of your exact specifications. According to a recently conducted study, 61% of all organisations feel that their main priority for hiring talent is to hire the best of it. According to a survey, hiring cycles tend to take longer than necessary ranging from 4 to 8 weeks. Your organisation should implement this type of system and start hiring the best talent at a faster rate. Efficient Collaboration Between HR and the Hiring Managers Allowing HR and hiring managers to contact the applicants via phone, lengthens the recruitment process unnecessarily. You can use the email interview scheduling capability built into all ATSs. ATS’s are extremely good for HR professionals and recruiters which target keywords rather than skills. An ATS helps any company filter and reduce the size of the talent pool without wasting any precious time, energy or money. ATS saves about 20% of company time during the hiring process. Roughly half of all companies have seen this trend and plan on making some major HR technology upgrades. Ensuring You Get Applications from the Most Qualified Candidates An organisation is suffering if it isn’t getting application requests from the best-qualified candidates. Posting jobs on online job boards becomes time consuming, of which most organisations may not know which job boards are the most productive for the various types of positions they have to offer. Using technology through the process can help with the position posting process. Most ATS’s can help automate systems, meaning that there are no delays in getting open jobs available and seen by as many talented candidates as possible, hence getting more applications from the most qualified candidates. Getting the Strongest Candidates On-Site for an Interview Once you have identified the best candidates through the ATS, the traditional method of phone tag can slow down and hinder the interview scheduling process. Getting the best candidates on site is a vital step if you want to catch the best talent. Currently, the best approach is to rely on the email interview scheduling capability which can be found in all ATSs. Planning with ATS Another key step to hiring better talent is planning. But planning will only work if you have reliable data. One of the better ways to get hiring data is through an ATS. Applicant Tracking Systems are a Powerful Component in Planning ATS can be a powerful component in planning because it can generate reports that identify the sources where the applicants come from. Allowing you to see which of your job postings got the most traffic from aspiring applicants. ATS also allows you to calculate the time to hire and generate other key talent acquisition metrics. An ATS streamlines your hiring process and also allows you to improve and optimize your overall hiring process. ATS can help all organisations bridge the gap between talent acquisition goals and reality. Providing the structure and automation required to hire the best talent, reduce time to hire and plan more effectively for the future of your organisation. Author Bio: Kelly Barcelos is a progressive digital marketing manager specialising in HR and is responsible for leading Jobsoid’s content and social media team. When Kelly is not building campaigns, she is busy creating content and preparing PR topics. She started with Jobsoid as a social media strategist and eventually took over the entire digital marketing team with her innovative approach and technical expertise.
As the festive season is finally upon us, I can only imagine how many times “The Grinch” will be watched through this seasonal period. Saying that, have you ever thought about what Christmas films can teach us about recruitment? We have – check it out… Background checks are a must! We learn in “Bad Santa” that you need to be doing background checks on your candidates, although they may not be an alcoholic convicted conman (like Willie Stokes) who steals from stores when dressed as Santa, but they may not be the right personality fit for the job you are putting them forward for. Keep tabs on your candidates… In “Home Alone2 – Lost in New York” we see the McCallister family lose sight of their son Kevin who ends up getting on a flight to New York instead of Miami with the rest of his family! You should always be in contact with your candidates, especially on the days of their interview to ensure they know where they are going, how to get there and who they are going to meet. Never exclude anyone When working in recruitment it is very easy to feel the need to give all your incoming shifts to your reoccurring, loyal candidates. However, you must remember to share out your shifts accordingly. If there is a candidate that is the right fit, put them forward. We learnt this in “How the Grinch stole Christmas” when he was picked on by the people of Who Ville as a child and therefore grew to hate them and Christmas! Don’t make your candidates turn into the Grinch. “I, Jack the Pumpkin King, have grown tired of the same old thing” How many times have you heard a candidate say they want to “try something new”? This is absolutely fine for them to do, just ensure they have the correct training and an idea of the job role before sending them to a placement. You also have to be completely honest with them and say if they are not suitable for a role. The Nightmare Before Christmas taught us that it is okay to try new job roles, like when Jack decided he wanted to take on the role of Father Christmas, then realised his true passion lied with Halloween. Always have a positive attitude! Always have a smile on your face when speaking to candidates on the phone, believe it or not they can tell. Your energy will be reciprocated by them, if you’re excited, they will be, but if you sound down and irritable, so will they – which could affect their morale towards job searching. We can learn from the beloved ‘ELF’ that happiness is not always infectious, but it can help! We hope this has taught you a lot about how to recruit! Do you have lots of Christmas interviews booked in and want to put a different spin on things compared to your normal structure? Click here to see our top tips to running a great interview!
The Christmas season is approaching rapidly and as recruiters you need to be on the ball if you are wanting to hire the best candidates. Seasonal work can be difficult to recruit for, due to the employment often being temporary and requires working over the festive season, when some may enjoy their time off with their loved ones. Although, the last thing you want is to be short staffed over the Christmas period and stretching your existing facilities. You’re in luck… we have put together 4 top tips to help you with your Christmas recruiting. Start early The best candidates will be organised and efficient, with their Christmas job search. They will be starting to search early so you should be too. The best time to start recruiting for the Christmas period would be early November, so that you have enough time to interview everybody, call them back for a second interview, send all the relevant paperwork and documents through etc. Write a clear job description It’s better to be clear from the very start. Outline all responsibilities of the job role, pay, location etc. so that nobody is confused or can claim they didn’t know anything about the role. This avoids wasting both yours and the candidates time. Try out social media If you haven’t already, try recruiting from social media platforms such as Facebook, LinkedIn and Instagram. Facebook now have a job advert service for business pages to help boost their recruitment. Once you have posted the job advert, share it into groups that are local to the location of the role. Ask current employees This can sometimes be the best way to recruit as your existing employees already know the role and therefore can explain exactly what it is like to their friends/family and attract the right candidate for the company. Can you think of any other top tips we may have missed? Drop them in the comments below! Alternatively, if you’re looking for a new role for Christmas, click here to see what we can offer you!
Staff rewards are an essential part of an effective employee engagement strategy. They show staff that you value them whilst creating a good working environment and improving retention. Many leaders however struggle to implement them as they need to find incentives that fit their workplace. With this in mind we have come up with 8 ideas to help your staff feel valued. How many of these do you do? Provide tea, coffee and fruit. It may seem simple but providing you staff with a variety of drinks and healthy snacks can really make a difference. 60% of employees believe their employer should offer fresh fruit to staff in the workplace, according to research by British Summer Fruits. DJ for a Day. As a reward for someone who has done particularly well, allow them to be DJ for a day. This could mean letting them pick the radio station for the day or choosing the music style you listen to for a couple of hours. Whatever fits your workplace best. Monthly award. Create an area with a photo frame for a certificate. Each month choose someone who has gone above and beyond to be employee of the month. You could give them a prize for this or just leave the reward as the recognition of have a certificate with their name on up. Either way, your staff will appreciate that you noticed them. Professional development. One of the most important things you can offer your staff is training. Not only does this improve the knowledge within the team and make them more efficient at their job but it also means that they will be more loyal to the company, therefore improving retention. This could be anything from paying for them to go to a course, sending them to a seminar or allowing them the time in the workplace to watch a webinar. It doesn't always have to cost money as some sectors actually have free courses available online. It is worth looking around for this. Recognise hard work with a thank you note or card. Perhaps someone has brought in a new contract or helped another member of staff with their work. You can send them a handwritten thank you note or send an email to your staff letting them know about the excellent work this person has done. Event recognition for birthday, anniversaries and significant days. Whether this is sending them a card signed by the office, having the team sing them happy birthday at their desk or remembering things that are happening to them outside of work (such as weddings, births etc). Taking the time to remember these things is important for showing that you value your staff as people rather than just workers. Creating a good social scene in your workplace can really help your team bond. Arranging social events can be more than just a Christmas party. Try to find interests your staff have in common. You can suggest cinema trips, pizza lunches, drinks nights or going for dinner with staff after work occasionally. Great office space. Having a great office space can be the difference between your staff enjoying their time at work and being excited to get out the door! Allow your staff to personalise their desks and make sure the office is an inspiring place to work. This means more than just putting up a couple of inspirational quotes. You can see our full blog on this here. Can you think of any other simple rewards you could introduce into the workplace? Let us know in the comments below. If you’re looking for new staff to bring into your workplace then get in touch with your local Swanstaff branch to find out more about how we can help you.
Team building. It’s sometimes seen as the marmite of the employee engagement world. You either love it or you hate it! We're here to show you how you can plan team building activities that won’t bore your staff and will actually increase employee engagement. There are a number of factors to consider: The size of your team Some tasks won’t suit smaller teams and so you may need to plan to use a different space if you have a large group. The personalities within your team Are they introverts or extroverts? The likes and dislikes of the individuals Are they really sporty? You want to make sure you pick something everyone will want to get involved in. Now have a think about what you would like to gain from the team building activity? Are you trying to improve problem solving skills, help people get to know one another or maybe something else? So, keeping your answers to all of the above in mind, here are our top 5 team building activities that we've run at company events and our staff have loved! Knowing Me, Knowing You This team building task is essentially a scavenger hunt but instead of items you need to find people. All you need to do is set a range of qualities or attributes for people to find. This could be anything from someone with blue eyes, someone with a horse, someone who drives a BMW etc. The only rule is that you can only put someone’s name down once on the sheet. Group size: Unlimited (the bigger the better!) Length: 15-45 minutes depending on group size Benefits: Relationship building, creating discussion Do Good, Feel Good Plan a charity event. Split your group into teams (if you have more than 10 people) and ask them to choose a charity and then come up with a creative fundraising idea. You could give them a budget to spend but you don’t have to. At the end ask people to vote for their favourite idea and then run this as a charity event. Group size: Unlimited Length: 20 minutes Benefits: Problem solving, creating discussion Common Knowledge Find five things you all have in common with each other. For this one it works best in smaller groups. Maybe you all have a freckle on your left thumb, or all love country music? This one is great as a warm up task before a bigger team building task. Try to think outside the box with your answers! Group size: 2-5 (any bigger and it tends to be impossible!) Length: 5-15 minutes depending on group size Benefits: Relationship building, creating discussion Who Do You Think You Are There are a number of great personality quizzes out there that you can print or do online. Choose one of these and get people to take it. Once you have the results, get people to stand with others with similar personalities and see if there are any who surprise you. Discuss your results in teams and use the information you learn to get to know your team better. Group size: Unlimited Length: Dependant on quiz Benefits: Relationship building, create discussion The Apprentice Split people into teams. Ask them to create a product or service around a topic of your choice. Provide them with lined paper, A3 paper and coloured pens and ask them to split themselves in half. One half will be Marketing and Design, they will come up with a logo, tagline, marketing plan and marketing budget for their product or service. The other will be Sales and Finance, they will work out the costs and how the will pitch their product and who it will be aimed at. This task is a great one for sales people and gets them to think about production costs, marketing, office costs and so much more that goes into selling a product or service. Ask your CEO or Manager to pick a winner from the pitches. Group size: Split into teams of 4-6 Length: 45 minutes Benefits: Problem solving, creating discussion Can you think of any other team building tasks you could try? Have you tried any of these? Let us know in the comments below. If you’re currently looking for a new job then check out our current vacancies here, if you’re looking to hire new staff, then check out our branch locator to find your nearest branch and get in touch with them.
Starting a new job is a nerve wracking experience. There’s no other way of putting it. You’re not too sure where everything is, who everyone is and someone keeps hiding the printer! With these things in mind it’s easy to understand why it might be worth you introducing a buddy system as a tool your new starter can use to get settled in. A buddy can provide support, socialisation and share insight into the organisation. Essentially they help them feel less like an outsider and more like part of the team! With that in mind here are the top 3 reasons to use a buddy scheme, explained: Support A buddy can provide them with support in their role. They can answer any questions they might have about the organisation and policies, as well as advice on the expectations and what the culture is like within the company to help them fit in. Social A buddy allows them to get to know someone who they might not necessarily work with directly. This gets them talking and socialising with more people and settling in with the team as a whole. Sharing The best thing a buddy can do is share insight into the organisation. They can direct the new starter on the best people to speak to regarding different topics and make introductions to help a new starter feel more settled and in touch with the people they need to be. Tamzyn Roscoe in our HR team at Swanstaff said: “Starting a new job can be very daunting and stressful, therefore we like to assign a ‘buddy’ to ensure that they have all of the support they need. Their buddy is someone who works in a different location allowing them to meet other employees and have a range of different people to access support from. We have found our scheme to be hugely successful and highly recommend using one.” Has your company got a buddy system or would you like to introduce one? What are your top tips for settling new starters? Let us know in the comments! If you’re looking for new staff then get in touch with your local branch today.
Having a great office space can be the difference between your staff enjoying their time at work and being excited to get out the door. So how can you make your office space more inspiring without completely redesigning it? It’s more than just a motivational quote on the staff room wall. Read on to find out our top tips for creating a productive and inspiring office! Keep things bright and simple. Make sure clutter and paperwork can be tidied into folders, desk organisers and drawers where possible. A clear workspace encourages productivity Use company colours where possible to introduce colour pops and brighten areas. However you need to remember how different colours influence people and their moods: Red – This colour brings feelings of passion, aggression and energy Yellow – This colour is cheerful, friendly and energetic Green – This colour is natural, stable and refreshing Blue – This colour is calming, relaxing and serene Purple – This colour brings about feelings of luxury, drama and creativity Black – This colour is powerful, intense and strong White – This colour is clean, simple and does not give energy or a calming influence Bring the outside in by introducing plants into your office. They don’t have to be real if you have people with allergies however the real ones will help remove pollutants and release more oxygen into the office as well as providing greenery to improve your mood. Inspiring quotes and wall art. Yes, we said it needs to be more than just the quotes but they are an important part of making a workplace look good and fostering a creative atmosphere. Don’t overdo it but try to include artwork in your office interior design. All work and no play. Keeping your staff room or break area fun and relaxing gives your staff the opportunity to get away from their work. Making sure the space offers the opportunity to interact with other staff. This can be done by putting tables and chairs into groups so people can sit together. You could also include a group task or like a ping pong table or stack of board games. What else could you do to improve your office look and design? If you’re looking for a new job in a better workplace, or looking for more staff to bring into your workplace, get in touch with your local Swanstaff team today.
When running an interview there are a few things you are trying to achieve. You need to know how good this person is at their job, how well they will fit in your team and if they reflect your company values. There are a number of generic interview questions people typically ask, but what about more creative ones? Here at Swanstaff we ask a number of the following questions in our own interview process. Not only do they help us to ascertain the candidate’s suitability for the role but they also create great talking points to help us get to know them and see if they would be a good fit for the team. Could you ask some of these in your next interview? What’s the most interesting thing about you that’s not included on your CV? Who was your childhood hero and why? If you could have one super power, what would it be? What is your best memory and why? If I gave you £10,000 what would you spend it on? What is the biggest challenge you’ve faced, not work related? How would your closest friends describe you? What was the last thing you watched on TV and what made you decide to watch it? If someone wrote the story of your life, what would it be called and why? Teach me something I don’t know in the next 5 minutes. If you’re looking for a new job then check out our current vacancies or get in touch with your local Swanstaff branch today!
Conducting an interview isn’t easy. In fact, even though the content of the interview is mainly coming from the person you are interviewing, the responsibility for guiding and making it worthwhile comes from the interviewer. It is more than just asking questions. So here are our top tips you can use to run a great interview for you and your candidate: Ask questions that relate to skills If someone is interviewing for an administration or front of house role then ask about things they do outside of work that show organization. You can learn a lot about someone this way and whether they would be a good fit for the job. Explain the stages At the start of an interview explain how it will work. A typical interview follows this format: Introducing the role and company Interviewer asks questions about skills Candidate has opportunity to ask questions Show candidate around office and introduce the team Let the candidate do the talking Although you are going to want to make sure you lead the interview, it is said that the interviewer should only be doing 30-40% of the talking. The rest of the time should be filled by the candidate answering questions or them being shown around. Culture fit it is important to make sure the candidate is a good culture fit for your workplace. Try to ask them questions about their hobbies and interests to work this out. Introducing them to the team in a tour of the office is also a good way to do this as the team can help you judge if they will get along with a person well. Take notes whether it’s when a candidate is talking so that you can write a question to ask them later, or to make note of their answers so you can clearly remember what they said, this is important. Remember, an interview is a conversation not an interrogation! A candidate is likely to be nervous, even if they put on a convincing confident mask. Make sure they you word the questions as a conversation by asking them to expand on their answers. Try not to quick fire a question at them as soon as they answer another one. If you’re looking to hire someone then get in touch with Swanstaff. Our expert recruiters across the UK will be able to help an advise you.
As we say goodbye to 2017 and welcome 2018 it’s no secret that the New Year is often a busy time for recruitment. So how can you make sure your recruitment efforts in 2018 are successful? Here are our top tips! Candidate Surge Did you know that one in four employees are preparing to change jobs in the New Year? With this record figure it’s unsurprising that there will be many companies whose recruitment processes will not be prepared to deal with this. It is worth considering using an agency to narrow the candidates down to the most relevant one’s for you. Introducing AI As many people are already aware, AI is a new technology that is going to take the world by storm in 2018. It can be brought into the recruitment process and a number of well-known companies are already using it.Whilst some people may find the idea of it a little daunting it’s actually relatively simple. Essentially algorithms will be able to see if the candidate is a good enough fit to move to the next phase, saving time and significantly improving the hiring process. This will allow you to spend less time weeding out the candidates that don’t fit and spend more time on those that do, ultimately improving productivity. We expect many companies will embrace the use of algorithms in 2018. Stand Out Making sure that you stand out as an employer in 2018 will be vital. One way you can do this is using testimonials and a careers section on your website. Try to show your company culture and include video testimonials. These are great for encouraging people thinking of joining your company. If you’re looking to hire a specialist recruiter, check out our Branch Locator to speak to your local team.
What is Workforce Planning? Workforce planning is a plan used to identify and analyse the needs of a business in terms of staff to achieve its goals. Typically this covers a 3-5 year period and is used to identify skills gaps, turnover rates, recruitment needs and salary projections to better understand the expected cost of staffing on the business. So how can a recruitment agency make your workforce planning easier? One Contact Rather than dealing with various different agencies, you can use a single contact for all your staffing needs. Not only does this simplify your processes but it also means one invoice and one person who will fully understand the needs of your business and can deliver to meet these. Here at Swanstaff we make sure we provide a 24 hour service so we can help fill even those last minute shifts. Simplified As mentioned before, the process is much simpler if you only have one person you call when you need staff. It also means that you have less to worry about as often all the checks to do with qualifications and previous work references are done by recruiters and/or a dedicated compliance team to make sure you only receive the highest quality staff. Seasonal You may only need large amounts of additional staff at certain times of year, such as the Christmas period. A recruitment agency can put a plan in place in advance with your company to support large volumes of recruitment when you need it. Standard Rates Rather than having multiple agencies on different rates, working with one recruitment agency will allow you to have a standard rate. This will allow for predictable financial forecasting and planning for your business. If any of these sound like things your business could benefit from then please get in touch with your local Swanstaff branch today to find out more about the numerous benefits of working with us as a specific agency!
This Mental Health Awareness Week we are discussing the importance of taking care of your employee’s emotional wellbeing at work. The environment you work in is perhaps one of the most important things you need to get right to make sure your company is a positive and happy place to be. Director of Support Services, Zoe Murray says: There is great power in creating a positive and welcoming workplace and making it an environment that people want to spend time in. When designing our workspace we spent a lot of time making a functional space that captured the personality of our brand, reinforcing our positive and progressive plans. Our vision, our values, our history and most importantly our future plans are all emblazoned on the walls. It was also incredibly important for us to create areas with a less formal vibe for creative thinking and breakaway areas. We all spend a lot of time at work, no one wants to stare at grey walls – workplaces should be positive. Changes don’t have to be big budget either, we have a memory wall that cost very little for me to put together. So with this in mind, here are 7 ideas that you can use to help make your office a more welcoming environment: Tea, coffee and fresh fruit available to staff As simple and obvious as this may sound, catering to the needs of your staff makes them happier. Being able to take short breaks to make cups of tea may also help them to feel more refreshed and productive when they return to their desks. Plants and flowers These will make any office brighter and can have a positive influence on a person’s mood. Some people do however suffer from allergies so fake plants and flowers can be a great idea! Here at Swanstaff we use Floral Image for our flower arrangements and it’s very difficult to tell that they are fake due to how natural they look. Artwork Whether this is an inspiring quote, a poster on the wall or wall art illustrating core values; colourful artwork can really help to make people more creative and feel happier. At Swanstaff we have an illustrated timeline on our walls which shows where we have come from, how we have grown and has space to add future successes. This is a great motivator to staff especially as they can track the progress of the company since they started and know that they contributed to getting us where we are. Music Music is known for being great for productivity and mood. We always have the radio playing here and it is not only great as a background noise but also for a sing-a-long if a song everyone likes comes on. You haven’t heard anything until you’ve heard our rendition of “Summer of 69!” Cosy and communal areas We have a number of areas in the office which are designed as cosy areas or quiet spaces. The Library features bookshelf print wallpaper, a fireplace and comfy chairs. We also have a Beanbag meeting space in the middle of the office, which as you can imagine is very popular! Communal areas such as “The Swan” staff room, are also good as it offers a great space for interaction and means people can relax and chat on their lunch breaks. Treats Sweets, cakes and drinks on special occasions such as birthdays can be another great mood booster as they often encourage interaction to discuss the event and chatting to work colleagues can make your staff feel more at home. Personal Including personal touches in an office is great for make people feel included and fostering a sense of family. Here at Swanstaff we have a wall of achievements and a board covered in photos from social and charity events. Our staff love being able to spot themselves and share funny stories from the events. Obviously the people you work with play a huge part in your day to day life so making sure you surround yourself with a great team of likeminded people who share the same attitude and values as you is vital! Are there any other things you think are important to make your office a great place to be? Want to work in one of our incredible offices? Give our Talent Team a call on 01322 473 157
As it’s Mental Health Awareness Week we thought we would share some of the things that we do here at Swanstaff to support our staff’s wellbeing and mental health. Hopefully some of these ideas can inspire you. An open and fun company culture Whilst it’s great to be productive, it’s also good to break things up by doing something fun or silly in the office. This can be anything from chair races (making sure to double check with whoever looks after your health and safety!) to building a human pyramid or having a hula hooping competition! It doesn’t have to take up a lot of time but getting people laughing is great for morale and a positive mental attitude. Open door policy with management Our brilliant management team have an open door policy, meaning you can go to any of them for advice with your issues or concerns. Our brilliant HR team are also there to answer any problems or questions you might have. They are always there to support, only a phone call or email away. We really encourage staff to open up and let someone know if they’re struggling or need additional support. Wellbeing week We hold regular “WOW” events – the Week Of Wellness are full of wellbeing activities for all staff. To find out more about what these involve, click HERE. Great office space Our offices are amazing (if we do say so ourselves!). They incorporate large open plan areas where the majority of staff work, alongside glass offices for managers to emphasise the openness of the culture. We also have a number of quiet areas such as the bean bags meeting area, separate meeting rooms and a snug little room known as the library. We also have the more communal “Swan” which is our staff room. It includes a TV, fully fitted kitchen and bar. This is great to encourage our staff to really relax away from their desk on their breaks to make sure they come back from breaks feeling rested! Regular meetings 1 on 1 with manager An opportunity to highlight issues you may be having that you haven’t felt confident bringing up at other times, also an opportunity to discuss progress and development you might be interested in within your role. Buddy scheme Here at Swanstaff we run a buddy scheme for new starters which pairs them up with someone else doing the same role but at another branch within the company. This gives them the support of being able to speak to someone they don’t see every day to discuss anything that might be worrying them about their job role or to simply brainstorm ideas that can help them in their role. Perk Box Our Perk Box system gives all our employees access to hundreds of fantastic codes and vouchers to get them money off a variety of things such as meals out, gym, wellness classes and family activities. This really helps to support their emotional wellbeing outside of work. Be positive If an employee has to take time off due to ill health or stress then our HR team have open communication with them to ensure we are doing all we can to support them. This can include a phased return to work, with reduced hours or duties to ease them in. For us it is important to focus on what employees can do, rather than what they struggle with to build their confidence and get them back into their original role at a pace that is set by the individual. Social events We have a number of social events, including Christmas and summer parties which everyone is invited to. We also go to awards evenings and everyone is given the opportunity to go to these. This is done by putting the names of everyone who wants to go in a hat to give them all a fair chance at getting one of the tickets. Charity As a company we organise and take part in events to support a variety of charities and causes. This is great for giving everyone a real sense of achievement and making them feel good which aids positive mental health. Tracey Isom, HR Advisor at Swanstaff said: "Mental Health is a taboo subject despite it affecting 1 in 7 people in the workplace. Taking care of mental health is so important, not only for employees own wellbeing but to enable them to be productive and efficient at work. At Swanstaff we take mental health seriously and strive to ensure our employees happiness and wellbeing comes from within!" What are your company doing to aid a positive environment for good mental health? Let us know in the comments below If all of this sounds like the type of company you would like to work for then please get in touch with our Talent Team on 01322 473 157.
Depending on which industry they work in, many employees may not see fire safety training in the workplace as a high priority. When it comes to fire safety training employees may just turn up and take part to meet legal requirements but ensuring employees are safe at work should be a priority for organisations in every industry. Fire Safety training can in fact be integral part of this. There are multiple benefits to employees being fully equipped to deal with a fire and as an employer it is crucial to ensure your staff make the most of Fire Safety training: Employees’ feeling unsafe in their working environment has been proven to lead to lower levels of productivity. This is due to being unsettled and distracted by potential hazards that they face. Being fully prepared for an emergency situation such as a fire can help to increase employee productivity levels and ensure they are working to their full capability, benefitting the business. In the event of a fire/fire drill, it is important that staff remain calm and in control as rash decisions can increase risk of the situation worsening. Fire safety training will help employees to behave rationally in an emergency and allow employers to discover which employees may excel in these situations and make a good fire marshal for the organisation. Ensuring staff are more knowledgeable about fire safety across the whole company is important. However, we recommend that there are at least one or two appointed Fire Marshals in any organisation. Some businesses will legally need to appoint an official fire safety member of staff. The job of the appointed personnel is to be knowledgeable about fire safety but to also ensure the whole of the workforce are regularly updated on fire safety and to encourage employees to follow basic procedures on a day to day basis. Ensuring your workforce is educated and knows how to spot potential risks helps to give employers peace of mind. Being able to trust your staff to keep the organisation running safely on a day to day basis, no matter what size company, is crucial and fire safety training can help to ease an employer’s stress over safety within the working environment. When a whole workforce is educated in fire safety and competent in preventing fire risks, it can pay off financially for the employer. When employees use office equipment and machinery correctly repair and servicing costs can be reduced. The cost of employee sick days due to workplace injuries will also be lowered. For more information on our Fire Safety Training and Fire Marshal training courses please visit our website - http://www.swanstaff.co.uk/about-us/training
Many organisations may not see manual handling as high risk. However, in the UK it is one of the most common causes of workplace injuries. Ensuring employees understand the importance of safe manual handling techniques can be the difference between a productive day in the office or being off work for a week with a bad back. Ensuring employees are safe at work should be a priority for employers in every industry and manual handling training is an integral part of the safe running of many businesses. Below are our 5 reasons why employers should be investing in manual handling training: Reduce the risk of injury in the workplace According to HSE statistics there were over 600,000 injuries in the workplace in 2016 and 20% of these were due to incorrectly handling, lifting or moving. Through training employees will learn how to operate safely when handling objects at work and reduce the chances of being injured. Reduce the amount of sick days In the UK over 30 million work days were lost due to workplace injury. Fewer injuries will equal less sick days being taken and higher productivity from your employees. Cut Costs Workplace injuries cost the UK economy £14bn in 2016, when an employee is injured they may be rewarded with compensation. Ensuring employees work safely and reducing injuries can save your organisation money. Let employees take responsibility When employees feel as though they are part of the solution to a problem they are more likely to take responsibility for their actions and abide by safety precautions which will in turn reduce the risk of injury and educate other employees. Operate within compliance Through training you can ensure your organisation complies with regulations such as the risk assessment requirements set out in the Management of Health and Safety at Work Regulations 1999 as well as the requirement in the Manual Handling Operations Regulations 1992 (MHOR) to carry out a risk assessment on manual handling tasks. We have created a short video to demonstrate the basics of Manual Handling. For more information on our full course please visit our website’s training page here
Workplace First Aid training is an integral part of the safe running of any business, in fact it’s the law. Businesses must have at least one appointed first aider, who is responsible for maintaining the first aid kit, providing first aid and contacting the emergency services in an emergency situation. Some businesses are legally required to have a trained first aider on site, whether this is mandatory or not depends on the type of business. With 59% of employees in the UK not feeling confident enough to administer First Aid in an emergency, training is something all businesses should consider. Here’s why… It can save lives in and outside of the workplace not only benefitting the company but society as a whole. First Aid training encourages employees to become more safety aware, reducing accident rates in the workplace. Training employees in First Aid can boost morale; higher morale creates positive employee attitudes which lead to positive results for the organisation. Putting groups of employees through First Aid training is a great team building exercise and allows employees to engage and interact with each other whilst learning important skills. Having multiple employees trained in First Aid can cut costs for an employer, although there is an initial outlay to pay for the training, having less accidents at work saves money in the long run. Training also shows you care and invest in your employees which leads to them feeling more valued and increases staff retention. If you’re considering introducing First Aid and Basic Life Support training to your workplace contact us today on 01322 478 902 or e-mail us on email@example.com with any queries. Swanstaff offer a large selection of workplace training courses that can be designed to meet the needs of your company. Please click here for a comprehensive list of all of our courses.
CSR stands for Corporate Social Responsibility, sometimes referred to as a sustainability strategy, and is a broad term used to describe a business’s efforts to make a difference and improve society in some way. These efforts could be anything from donating money to causes or charities to putting into practice environmentally friendly policies in the workplace. So why is CSR so great for your business? It gives your company a good reputation and can often get very positive press attention for your company to take part in community based activities. If the charitable events encourage involvement of local people it can be great for getting your name out there, therefore developing your brands awareness. In a Global CSR Study consumers have stated that they have 93% more of a positive image and are 90% more likely to trust a company that supports social and environmental issues. CSR helps a company retain staff. Employees getting involved in social and charitable activities can often feel more motivated and loyal, ultimately reducing the cost and disruption of hiring. CSR has the ability to highly motivate staff this resulting in better productivity for the businesses success and progression. Research shows consumers are basing their buying decisions on CSR. A study earlier this year by Cone Communications and Echo Research revealed 90% of shoppers are likely to switch to brands that support a good cause, given similar price and quality. Good CSR activities can create relationships with local authorities and businesses, making doing business easier and giving the potential opportunities for developing business deals. Understanding the wider impact your business has on the environment and community can give your business the opportunity to develop new products and services. It is evident when looking into CSR this is not something that just benefits bigger businesses but that it is a strategy that all companies should adapt into how they are run and should not be seen as something that feels obligatory. CSR can dramatically improve a business’s progression at little cost. Using CSR for business evidently has the potential to help an organisation develop at a progressive rate. Some consumers are sceptical about the way, in which they are presented with CSR reports, it is important that organisations utilise the diverse channels and platforms that have been made accessible through advances in technology. Using interactive websites and social media channels can open up lines of communication and help connect a business to specific target audiences. These mediums essentially give organisations their own voice, allowing them to show consumers how they are using the CSR strategy in a trustworthy way by adding this personal and interactive touch. Do you feel after reading this that implementing CSR into your business would be beneficial; let us know in the comments below. Image Source: http://www.cybergrants.com/blog/corporate-social-responsibility-csr-201506.html
An issue faced by many businesses is whether the Continual Professional Development (CPD) training they do is better online or through face to face coaching. Many are swayed by the potential for lower costs in online training but businesses are increasingly finding the positives of face-to-face training simply cannot be replicated online. This is particularly noticeable within manual trade industries and the healthcare sector . Hands-on or click on? Whilst some e-learning courses do offer possibility for practice via simulated scenarios, for many courses this is impractical. Face-to-face allows your employees to put into practice new skills or methods with each other and the trainer. Seeing and doing are two different things and often the act of doing can solidify the theoretical training as well as allow a trainer to correct mistakes. Cost vs flexibility Even though cost is often advertised as a big advantage of online training, this isn’t always the case. Some online training is more expensive than face-to-face when it is worked out as cost per head in a class. The lack of flexibility in online training can be another difficulty as they do not allow you to deviate from the course plan and address related questions that students may have about the scenario they are learning. In a face to face setting the trainer can draw from their own experiences and tailor the learning. Relationship or just click? Good trainers like the ones we have here at Swanstaff, will adapt their training to the students and build a relationship with them. They will be able make the training work for each individual and provide feedback and advice as they learn. This sort of responsive learning is simply not possible with online training. The future of online and face-to-face training Online training is certainly useful in its own way, especially for specific and perhaps more academic subjects. However, those that say face-to-face training should be replaced by online are ignoring the unique, valuable and clear advantages of coaching face-to-face and the hands-on experiences for the learner. Online training may sometimes save money but in the long run, a face-to-face trainer will teach your employees to put into practice what they’ve learnt with confidence. To find out more about training and courses we can offer please click here
As the nights draw in and the chill takes hold, many of us find our energy levels can really begin to plummet, making it all too easy to give into the temptation to hunker down for the winter. This can happen at work as well as at home and can cause a drop in employee motivation and productivity. So how can you stop this? Whilst you as an employer cannot control the changing seasons, you can create a positive atmosphere for your employees by making slight changes. Here at Swanstaff we have a variety of staff wellness activities and offerings which we thought could inspire you, including Week of Wellness - (or WOW as it is affectionately known) A week dedicated to running a different wellness activity every day, starting with a hamper of breakfast goodies for the week on the Monday. “Sit and get fit” Another great part of our week of wellness was our “sitting exercise video”. You can see the video we came up with at Head Office to inspire branches here. We then asked all our sites to get involved and show us their own versions, which was great for engagement and caused some very funny all staff emails that day. Swan Perks Available all year round for our staff, our Swan Perks give our staff access to hundreds of rewards and offers, including discounts for spas, hotels, dining out, mobile phone insurance and even free access to a wellness classes app to name a few. Award and reward Reward hard work and employees who go above and beyond the call of duty. We do this by holding quarterly meetings which include an award ceremony with a number of categories. Each winner gets a certificate, trophy and bottle of bubbly or gift card as a thank you. Shout and share Shout about successes. If someone is doing particularly well, or achieved something recently (maybe they ran a marathon or raised money for charity in some way) then sent out an email, to let everyone know so you can congratulate each other. Share ideas. If one site or branch does something that works well, send it around to let others know. It shouts that team’s success and can serve to inspire others. Events Whether it’s getting people involved in the planning of the Christmas party or asking for ideas for a seasonal charity event, you’d be surprised just how motivating it can be to be asked your opinion. Our Socks for the Homeless charity campaign last year was inspired by one of our staff who had heard they were the most needed and least donated item to homeless charities. If employees feel involved in the planning, they will want to get involved with other aspects as well. Hot drinks When the cold weather really sets in, people reach for those hot drinks. Cups of tea, coffee and hot chocolate. You can deliver these type of drinks to your staff, either in person, or by sending out vouchers. Gestures like this may seem small but is a great boost to employee wellness as they’re meaningful and show you care. Don’t forget to say thank you At Swanstaff we do this in a variety of ways, including giving recognition badges on our company Perk Box, “giving thanks” on our PeopleHR system and sending letters and emails out “All Staff” to say when a team member is doing particularly well. We also celebrate birthdays and anniversaries for all staff! Autumn and winter don’t need to be a time of low motivation when you have an employee winter wellness plan in place. If you use any of these ideas please share photos and let us know on Twitter, Facebook or Instagram!
Every 3 minutes, someone in the UK is struck by a heart attack. Around 30% of heart attacks are fatal. These figures are shocking and whilst there are many National Days and Months for various causes, Restart a Heart Day is perhaps one of the most important. This annual event aims to train as many people as possible in CPR in one day, so that more people know these lifesaving skills and can put them into practise if they need to. This day is a joint initiative between the Resuscitation Council (UK) along with the British Heart Foundation, British Red Cross, St John Ambulance and Yorkshire Ambulance Service with the aim of increasing awareness of the importance of bystander CPR. Below is a video made by the Swanstaff Training Team on how to perform CPR. It will only take a minute to watch and it could help you save a life! Of course it may not be an adult needing CPR, that's why we also have a video on how to perform Infant CPR. You can find that here. Swanstaff Training offer the following courses which include CPR Training: Basic Life Support Basic Life Support + Defib (3 Hours) Level 3 Award in Paediatric First Aid (2 Day) Level 3 First Aid at Work (3 Day) Emergency First Aid at Work (1 Day) CPC First Aid for Drivers Module – 1 Day Please get in touch using the contact form on this page if you are interested in our training courses!
In honour of the fact it is National Smile Day today we thought we would share with you, 10 of the ways we made our staff smile this week and hopefully inspire you! We announced our new bonus scheme! Based on feedback from our staff, we re-structured our bonus scheme which is so simple; even our CEO’s 87 year old Mother understood it when it was explained to her! More of our staff will now be eligible for bonus based on their current sales. Breakfast Hampers This week was what we affectionately called WOW. A “Week of Wellness” dedicated to making our staff feel good. This started with a hamper of breakfast goodies for the week, delivered on the Monday. Quarterly meeting This week was also the week of our Quarterly meeting. This involves staff coming together from all branches (from Swanley to Birmingham) to share thoughts of how the quarter went, a video of everything we got up to as well as awards, quizzes, challenges and more! Give thanks Another part of our WOW week - we organised a day of giving thanks to colleagues on our HR system. Overall we sent 179 “thanks” with a variety of lovely and positive messages, lots of people commented that it made them feel good and appreciate their colleagues more by reflecting on how much we support one another. Awards! A great way to make your employees smile is to give awards to staff who go above and beyond in their role. For example we reward the branch that has grown the most that quarter with a trophy, champagne and certificate. Sit and get fit As one of the most active part of our WOW week, we held a competition to create a video of your team doing “sitting down fitness”. It caused a lot of laughs and everyone got involved in the fun! Challenges It’s always good to challenge staff and often this can cause a few giggles. Today we challenged staff to skip, plank and star jump their way onto our WOW week leaderboard of fitness! It doesn’t have to be too serious but can be a great team building and bonding experience. Quiz We held a fun quiz with staff with questions on anything from the year branches opened to their Swan (as in the bird!) general knowledge! Sometimes we like to send round a riddle to encourage conversation and communication between all staff via email. It’s great fun and creates a brilliant, positive atmosphere to work.< >. Birthdays Celebrating birthdays is more than just an excuse for cake here at Swanstaff (though we’re not complaining about the amount of cake we get out of birthdays!!). We sing happy birthday, give cards and presents and decorate the birthday boy or girls desk. It’s always fun and we do our best to make every birthday as fun and special as possible! Feedback We believe every company should give its employees the chance to feedback on their experiences and how they find working there. We announced yesterday that we will be sending around a survey for the Best Companies to Work For award, asking people for their feedback. As a result of previous surveys we have managed to make some exciting changes, including the bonus scheme mentioned in point one. We are also donating £2 for every survey filled out to Funding Neuro, a great charity close to the hearts of many in the organisation after a colleague was recently taken ill and started fundraising for them.
Your company culture is perhaps one of the most important parts of your business operation. Companies are often sharing their values and character through their branding and social media but do not extend this to their recruitment process. When deciding whether or not to apply for a job, candidates want to know exactly what awaits them in that role. They want to know more than just the duties of the position; they want to know the personality of the business and the people working there. With the rise of review sites such as Glassdoor, what your employees say about you is now even more important than ever. Here at Swanstaff we try to share our fun side when advertising jobs, for example our “Super-Recruiter” advert! So here are four reasons how and why your recruitment campaigns MUST reflect your company culture if you are to find the right candidate for your company. Share your culture In an extremely competitive job market for businesses and candidates it’s easy to get lost in all the generic ads but giving an insight into your company is essential. A candidate that fits in well with existing staff and the role needs to be given strong reasons to apply for your job above others. You may know they’d be the perfect fit but you need to show them that. For example: It’s okay to outsource Some companies are under the mistaken impression that outsourcing their recruitment can be damaging to the sharing of their company culture. This is not the case with a good RPO Provider (not sure what RPO is? (Find out more here) or recruitment agency that cares about culture fit. Like attracts like Getting creative with recruitment isn’t always an easy task. Many of the companies we at Swanstaff work with find that creating adverts that reflect them and their culture is time consuming, and often they don’t have all the necessary resources to do it. We help our recruiters by creating bespoke adverts in both image and text form to share and find people that will fit in well with their client. Make sure your advert reflects the sort of company you are and the people you are hoping to attract. Picture this Share your company culture as much as possible on social media accounts. People will often check out a business’s social media presence when preparing for an interview so you need to make sure yours shares photos and videos of what it is like to work there. Here at Swanstaff we share a variety of things from birthday announcements to an office hula hooping competition. Finding a new member of staff who will fit in well and become another loyal team member needs you to go above and beyond traditional recruitment methods nowadays. Showcase your staff, your company and your culture and you will find someone who will thrive in the business! Still unsure about recruitment and looking to outsource it to a team of award winning professionals? You can find your nearest branch here or find out more about Swanstaff Recruitment's RPO and recruitment services here.
Employee Engagement drives your business forward via a motivated and loyal workforce. But what does it really mean and how do companies do it? Swanstaff have won several awards including the Sunday Times 100 Best Companies, Great Place to Work and Kent Excellence in Business Awards for Best Employer of the Year and Leader of the Year. This infographic gives some insight into how we achieve successful Employee Engagement, it goes to show that sometimes it is the small things that count! We believe that creating a well-balanced company culture that celebrates success is key. Our MD Steve says “My workforce are key to the success of Swanstaff, I make sure that they are informed, motivated, included and rewarded. I aim to achieve a positive company culture where achievers can thrive, the sky is the limit for our employees. The growth we have seen in the past 5 years is the result of a happy workforce that shares in our vision”
What makes a great leader? Our MD Steve has won a few awards for leadership and employee engagement so we thought we would explore what sets him and other leaders apart from your bog standard manager...
Spending time out in the - somewhat unreliable - British sunshine and enjoying the company of friends and loved one’s is definitely one of the best things about summer. Looking at the brightly coloured plants and flowers that are out this time of year makes it even better. Here at Swanstaff we love making a difference and want to share some of the joys of summer with those in nursing and care homes. Studies prove that those suffering from dementia strongly benefit from what is sometimes known as “gardening therapy”. Research conducted by the Thrive Charity, who work to improve people’s lives through gardening, revealed that the purposeful activity of planting and growing flowers improved the overall well-being of all those involved in the study and particularly in early stage dementia patients. Common themes such as self-identity and improved mood repeatedly came up in the feedback from those participating. Not only is it a great way to create a sense of group belonging, whilst socialising and planting these flowers but it also suggested that attending a group activity in a non-hospitalised environment was hugely beneficial for self-identity. Although the study focussed on the 45-65 age group, it does seem to have significant relevance to people living in care homes of all ages. Gardening can be quite physically demanding but even residents who are not as able can plant pots to keep in their rooms or put out in the gardens around their homes. These give the residents a talking point to share with visitors and can even be done with family and friends who may be visiting at the time. Leading a physically active lifestyle can have a significant impact on the wellbeing of people with dementia. Exercise is beneficial for physical and mental health and may improve the quality of life for people in all stages of the condition. This includes everyday activities such as walking, gardening or dancing, as well as sports and exercises with the specific aim of improving fitness. Alzheimer's Society, Exercise and Physical Activity With this in mind, Swanstaff Recruitment would like to offer to send FREE packets of seeds to UK care homes who may be interested in this type of activity. To register your interest and receive your free seeds please email us firstname.lastname@example.org whilst stocks last!
As discussed in our previous blogs, Recruitment Process Outsourcing (RPO) is a custom recruiting solution. Whilst some RPO solutions will focus on individual sections of the recruitment process such as candidate sourcing and interviews, others will outsource the entire process to their RPO provider. The type of RPO solution depends on the needs of the client and can grow and change with the business. It is more of a partnership than anything else, with the provider taking on the parts the business feels they need support with. Not every business is going to have the same needs or the same hiring requirements all the time. Some will have seasonal fluctuations and busy periods. For example, retail businesses may need additional temporary staff over Christmas. A good RPO provider will be able to analyse the business and know this so that they can adapt to suit the client. They will know that RPO is not one-size-fits all model and how to offer their client the best service possible. If any of the following sound like you, your business could benefit from using an RPO solution: Our hiring needs fluctuate throughout the year Our business works with a lot of temporary and contract staff Our business is looking to make savings in our recruitment budget Our company has a contrasting supplier base Our company is looking to simplify the hiring processes Our company would prefer one point of contact rather than the many we current have Here at Swanstaff Recruitment we take into account the individual requirements of the business and build a bespoke hiring plan to either support or replace what is already there. There are many advantages of using an RPO solution including: Single point of contact Consolidation of supply chain Reduced hiring time Cost reductions More efficient processes Risk mitigation Detailed insights Bespoke hiring process To find out more about how Swanstaff can help your business please click here to find out more about our Managed Services Options
The UK unemployment rate fell to a seven-year low of 5.4% in the three months to August, figures have shown. It was the lowest jobless rate since the second quarter of 2008, the Office for National Statistics said. The number of people out of work was 1.77 million between June and August, down 79,000 from the previous quarter. The number in work rose by 140,000, bringing the employment rate to 73.6% – the highest rate since records began in 1971. Some 22.77 million people were working full-time in the three months to August, up 291,000 compared with the same period last year. The number working part-time rose 68,000 to 8.35 million. (The above was taken from the BBC Article UK unemployment rate falls to seven-year low of 5.4%) Zoe Bristow, Operations Director of Swanstaff said: The remarkable figures released by the Office for National Statistics demonstrate the highest level in employment since records began in 1971. This is an amazing and accurate reflection of Swanstaff’s experience within the job market. We are experiencing a growing demand from our clients across all of the markets we operate in. This can only mean good things for the UK and our economy.
We recently published our article “what role does outsourcing have in recruitment” and promised you more information on how RPO can benefit your company. This blog is to help you find out if RPO could be for you.
What role does outsourcing have in recruitment? This is a question that doesn’t really have a straightforward answer. It needs to be answered in several parts. Firstly, what is RPO? RPO is a business process outsourcing in which an employer hands over all or part of its recruitment process to an external provider. Recruitment Process Outsourcing providers can manage the entire process from recruitment to hire, or can manage one or two parts of it becoming an extension of your HR department. What can RPO include? While some RPO providers take over the entire process of recruitment (this can be known as a managed service) for a company, in most cases they are taken on to provide specific services that improve what the client already has in place to ensure smooth running for the business. Here are just some of the potential services an RPO provider can offer: Candidate research Compliance tracking Reporting and Audits Hiring Manager Training Process Mapping Technology Consulting Third Party Vendor Management Why Choose RPO? Are you looking for a solution that is different from using a head-hunter or staffing agency? If so RPO could be for you. RPO is much more of a partnership with an in-depth analysis of your needs and culture. It helps to boost employer brand and find the best talent possible rather than just filling positions with people who are qualified. If any of the following statements apply to you or your business you may find RPO would be a great option for you: “My HR Department doesn’t have the time or staff to recruit for the business” – the recruitment process can be quite long winded from sorting through CV’s, to interviewing people, to writing the job descriptions. A HR department is not necessarily the same as a recruiting department and requires different knowledge. “I feel like I’m wasting money on recruiting companies” – the fees can add up if you are looking to recruit a large number of people. An RPO company won’t charge extra if your recruiting needs change or fluctuate throughout the year. “I need to make significant infrastructure changes within the company” – If the problem with your recruiting is more than “we need better candidates” or “we need more administrators in this area” then an RPO company could be a good solution. To find out more about Swanstaff Recruitment’s Outsourcing services click here Watch this space for our next RPO Blog… the Benefits of RPO coming March 7th 2016 Public sector? Visit YPO and ESPO to find out more about their staffing solution frameworks
We recently published our article “what role does outsourcing have in recruitment” and promised you more information on how RPO can benefit your company. Our full white paper is due out on April 1st but we thought we would give you a preview… Below are 6 key benefits of RPO and HR outsourcing: Increased Effectiveness One of the most important benefits of RPO is scalability. Many employers have vastly fluctuating recruitment needs, due to industry trends and seasonal activity. If that’s your business then RPO can scale up for busy periods and scale back down at other times. It is also useful for companies experiencing high growth who need help scaling their recruiting capacity to meet demand. Mitigating Risk With RPO recruiting, every element of recruitment can be monitored by your RPO supplier – allowing comprehensive tracking, reporting and auditing of the recruitment function. This allows companies to have a fully transparent system and feel assured that high standard of training and compliance are in place and that their processes protect both them and employees. Improved Efficiency – reduced recruiting costs This is one of the top reasons why businesses choose RPO solutions; it is also one of the biggest benefits of RPO. Many companies will spend a lot of money on head-hunters or trying to recruit in house and taking staff away from their other duties. Particularly for companies with a high turnover rate this can waste money and resources. A significant advantage of an RPO agreement is the reduction in time to fill a vacancy – which improves the overall efficiency of the business. Increased Candidate Quality A great candidate is more than just experience and qualifications. Things like personality and company culture/team fit are vital. If hiring managers are pressed for time to fill a position or have a huge volume of applications to sift through, they may not look at these additional things which can help you know whether a candidate will have longevity. A good RPO supplier will take time to assess your company culture, skills sets for roles and special requirements. These will then be at the centre of their candidate sourcing process. This also results in an enhancement of your employer brand and values. Detailed Insights – Analytics and reporting to aid with prompt decision making RPO suppliers will utilise specialist technology platforms, like Swanstaff’s S-Recruiter which allows for “real time” reporting at a click of a button. With features such as the ability to authorise timesheets, have visibility of hiring costs and generate detailed analysis reports your hiring process becomes seamlessly integrated and stress-free to monitor. A Bespoke, Tailor-Made Hiring Process A fantastic advantage of an RPO is having a dedicated account manager and support team that will look at every aspect of your hiring process. From company culture audits, to candidate sourcing, to bespoke induction programmes, an RPO really can be a “one-stop” solution. Equally, you may only wish to outsource certain stages of your recruitment process and there are flexible solutions available, whatever your needs. Here at Swanstaff Recruitment we have the capacity to create bespoke, comprehensive RPO services. We can support you at every stage of the hiring process, including proactive candidate sourcing, competitive market mapping, initial screenings, interview scheduling (including travel and meeting room arrangements), interview feedback, contract negotiation, new hire on-boarding, and post-placement follow up. We will work in partnership with you to create a recruitment structure which is perfect for your team and organisation. To find out more click here.
With all the attention and controversy surrounding the NHS in recent months, International Nurses Day is probably more relevant and important than it has ever been – but some people still haven’t heard of it! So what is International Nurses Day? International Nurses Day is a celebration of nurses and the nursing profession in general, across the world. It is an opportunity to thank nurses for the often thankless work they do, helping people every day. What type of nurses is it for? All types of nurses. No matter their level. Today is a day to celebrate everything they do. Why 12th May? The International Council of Nurses chose 12th May to be International Nurses Day as it was Florence Nightingale’s birthday. She is often called the founder of modern nursing and even though some people might disagree, the date stuck! How can you celebrate? It can be anything from writing a social media post thanking a nurse to visiting a nurse and saying thank you in person by giving them a gift, as Swanstaff branches across the UK will be doing for their superstar nurses working today! If you’re a nurse looking for a career change or looking to get back into work, Swanstaff Recruitment can help. We have vacancies across the UK. You can get in touch with your local branch here.
With the recent reveal of the latest Beauty and the Beast trailer and the film itself due to be released in March, fans all over the world are feeling nostalgic for the orignal 1991 version. Inspired by this childhood classic I couldn’t help but wonder what my favourite Disney film could teach recruiters between asking us to be their guest and be true to who we are. So here are 5 lessons I think recruiters can learn from Beauty and the Beast. “Beauty comes from within - there's something there” That CV you’ve been looking over that isn’t quite as polished as it could be could be hiding a Prince! Unless you’re recruiting a proof reader or something similar, it might be worth letting that spelling mistake slide and giving them a call anyway to see how they sound. After all, the CV might only need a little recruiter magic to turn it around and really showcase your candidate. “Never stop learning” Belle’s insatiable hunger for knowledge should inspire you to make sure you ensure you are on top of any industry developments. This knowledge will help you to better understand your client’s needs and match candidates to them. You may even be able to teach them something they didn’t know! “Don’t let fears get in the way of new experiences” That business that you were thinking of going for but worried it would be too difficult? Go for it! Like The Beast stepping out of his comfort zone and feeding the birds with Belle, you need to go for that thing you didn’t think you could do. You never know where it might lead! “Happily ever after, isn’t always easy to get to” Happily ever after takes work, it’s not always going to be easy but you have to give it your all and throw your heart into it! If you invest time and passion into the company you work for, you might be surprised about the happily ever after you find there! “Yet behind that fair façade, I’m afraid she’s rather odd!” There’s nothing wrong with being a bit different. In fact, you should dare to be different. It is Belle’s differences that make her stand out and catch the attention of others. Try to make your social media posts unique and different. You can also try to do different things for clients as well to make you stand out from the crowd of agencies at their door. Whether that’s taking them hot drinks on a cold morning or sending a handwritten letter. Be different! So what other lessons do you think you could learn from Beauty and the Beast that you can tie into your life or career? Let us know in the comments! If you are the Belle of the recruitment ball then you should work for us! Check out what it's like to work for Swanstaff and all our current jobs here. Want to check out which of the Disney's Lion King Characters you have in your office? Check out our blog on that here.
As we leave behind 2016 and say hello to 2017 it’s no secret that New Year is a busy time for the recruitment world. If you search “best time to find a job” you’ll probably understand why! So how can you be sure to make your recruitment in 2017 is successful? Here are four top tips: Start the recruitment process early January is an extremely popular time for job seekers. It is vital to start advertising roles as soon as possible to make sure you get the opportunity to snap up the best candidates before someone else does. You should also interview as soon as possible to avoid losing out on the best candidates. It’s very common for people hiring to wait too long to make decisions and miss out in what is a candidate driven marketing. Hire a specialist recruiter Not only is this going to save you time as won’t have to do the advertising and sifting through potential candidates but they can also use their knowledge and talent pool to give you excellent candidates that you may never have found otherwise. Be flexible throughout the hiring process There may be a candidate that doesn’t have a specific qualification you have asked for but could be perfect otherwise that you can consider training. Most good candidates will have demanding schedules including work and other interviews, so try to be flexible and offer more than one day to interview on. Be competitive Don’t forget that candidates generally look for a new role because they are looking for progression in their career. Make sure you are offering a competitive package. Make sure that your hiring manager or recruiter knows all the information about your company culture and the lifestyle working for your company can offer so they can be sure to really sell it to candidates. If you’re looking to hire a specialist recruiter, check out our Branch Locator to speak to your local team.
Just like the children who are being well behaved so that they stay on Santa’s nice list, everyone wants to be on their client’s good side, throughout the year. So here are a few top tips on how your office elves can make your clients feel valued during the festive period. Give thanks! Your clients have a number of other options when it comes to where they can spend their money; make sure to thank your clients for working with you and show them they’re valued. Recognise their achievements If they have won a company or individual award that year, or did something amazing, try to mention it in their Christmas card. For example “Dear Client, Thank you so much for another amazing year working with us. We just wanted to say how impressed we were with the amount of money you raised for ---- charity this year and congratulate you on being shortlisted for the ----award. Wishing you very Merry Christmas from our team to yours.” Give them great savings Christmas is an expensive time of year and everyone appreciate a good deal. Shops are well known for offering Boxing Day sales. If it suits your business you could offer an end of year sale or percentage off price for current customers as a loyalty incentive and thanks for working with your business. End of year round up If you’ve ever heard of a round robin then you’ll have a good idea of where to start. A good way to show your industry knowledge is to put together a newsletter type piece which showcases the biggest news in the industry you offer expertise in, as well as any big company news from you that year. Go and visit them Whether it’s with a Christmas card or with a Christmas gift, it’s good to visit your clients and show that you offer a personal touch when it comes to clients. So there are a few simple ways you can keep your clients happy this time of year. Can you think of any others? Comment below!