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Swanstaff awarded Cardiff Contact Service Contract

contracts , news , swanfamily , business growth
Swanfamily is awarded Cardiff contact centre contract

Swanstaff awarded Cardiff Contact Service Contract

The service supports over 250 children in the authority, with in excess of 5500 contact sessions each year. Swanstaff will provide bi-lingual staff within the work forceSwan family centres rainbow room

The addition of the two contact centres in Cardiff will grow our Swan Family locations to 6. We focus on a child-led service which includes a number of innovative practices.    These include Life Story booklets which support a child’s journey through contact and feedback forum events where children and families are invited to participate in various activities and give feedback on their contact experiences.

Lucy Glass, our Divisional Manager for family services at Swanstaff says “Swanstaff are delighted to be awarded this contract, our mission is to ensure that the child is at the heart of all of our supervised contact services. We ensure that our centres are family friendly, incorporating themed rooms and providing a comfortable, relaxed and safe environment. We will ensure we provide Cardiff with an outstanding service whilst supporting them to achieve efficiencies.”

The Swan Family services in Cardiff are available to both local authority and private referrals and services include Supervised and Supported Contact, Asylum Support, Community Contact, Handover and Transport.

For more information about our Swan Family services, or to make a referral please visit www.swanfamily.org.uk