In most companies, the Human Resource Manager conducts a brief interview with the departing employee to gather feedback. Though it’s completely voluntary to conduct an exit interview, it is extremely helpful in shedding light on departmental issues that may have been unaddressed.
They’re often more informative than regular check-ins. This may be because the departing employees can answer the questions in all honesty since they have little to lose.
Types of Exit Interviews
If the organisation is serious about retaining their employee then an online exit survey works great. Here are a few reasons why a company should get an online survey tool to create online exit feedback;
Planning a face-to-face interview works great if you’re certain that there will be no bias. Here are a few tips to make a face-to-face exit interview impactful –
Why Exit Interviews?
Highlight toxic management practices – Exit interviews give insight into the problems in the organisation since the issues may be more than what meets the eye. Here are a few problems that can be identified with an effective exit interview –
Identify if the Work Environment is Hostile – Exit interviews help identify feuds in the work environment that may not have been reported to the management or HR. Work environment conflicts may include harassment, racism, discrimination, etc. And departing employees speak up without any fear which can help the organisation take the required action.
Reduce Employee Turnover – Apart from the hostile environment, employees may be facing difficulties such as inadequate paid leaves, impractical job requirements, and others where you may be coming up short. Hence, identifying problems in the workplace helps employers take actions that can reduce employee turnover.
Exit Interview Questions
Ask the right questions that would help you understand if the business practices need to be changed. For example –
Never retaliate for a good faith complaint in the exit interview.
Focus on what should be improved in the workplace and understand the employee behavior from time to time. Employers can do this using a pulse survey and get real-time employee feedback. Also, never retaliate for a good faith complaint in the exit interview to maintain the reputation of your company and be respected.
Have something you would like to share with us about exit interviews? Let us know in the comment section below.
Author Bio: Bhavika Sharma is a survey designer at SurveySparrow, where she designs surveys that work by making them more conversational and engaging, fetching 40% more responses. When she isn’t designing killer surveys, she loves to travel in search of adventure and to meet new people. Her travel experiences have taught her the importance of conversation and that is what she brings to the table while creating surveys or content for her readers.