Swan Family Centres re-awarded Coventry Contact Service Contract Swan Family Centres – who have 6 other contracts in the Bedford, Cardiff, Croydon, Hackney, Lambeth and Liverpool areas, have been re-awarded the Coventry Contact Service Contract for another 5 years. We are currently working with 217 families and on average are facilitating around 265 contact sessions within the centre, community and family homes. We have been delivering this service for the last 5 years and have now combined a small in-house service. In our Coventry centre – we have 13 rooms designed to cater to family contact sessions and two spacious kitchens available to the families who use our service. We have completely refurbished and modernised the centre and we are working closely with Coventry City Council to provide the best experience we possibly can for our service users. Natasha Skeltcher – Swan Family Coventry Centre Manager says: “As the centre manager, I am delighted that we have been awarded the contract with Coventry City Council for another 5 years. During the difficult times that we have experienced over the last year, our team at Coventry Family Centre have worked exceptionally hard to strengthen our relationships within the Local Authority to allow us to succeed for another 5 years”.
Swan Family Centres awarded the Highly Commended for Best Contract Delivery. In April 2021, Swan Family Centres was announced as a finalist in the Go Awards Wales under the Best Contract Delivery category. The competition was high and very, very close. The judges decision to award Swan Family with the Highly Commended certificate just shows how tight the ruling really was. It was an absolute honour to be considered as a finalist and we congralutate City Energy on their win. Lucy Glass - Director of Contact Centres for Swan Family says: "We are incredibly honored to be recognised by the Government Opportunity Awards. It means so much to us that we are able to create opportunities for families to keep in contact with each other within a safe environment. The welfare and interests of children are our paramount concern and will remain at the heart of our service each and every day".