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Covid-19 Swanfamily


DATED: November 2021

SwanFamily is committed to facilitating and maintaining contact between children and their non-resident family members, and in light of COVID-19 restrictions, we are operating an online service for supervised contact, providing contact for families regardless of location. This allows families, whether in court proceedings or not, to stay in touch and maintain relationships in spite of social-distancing restrictions. This can be particularly important for the emotional wellbeing of children and to reassure them during this time of uncertainty and change.

Our 9 Centres are also operating virtually, with availability to accommodate new referrals and requests at short notice and without waiting lists. In order to minimize further disruption to contact, new contacts can be set up quickly, with pre-contact meetings conducted online prior to the first session. 

For the latest information and guidelines please visit the official GOV.UK site.

Please click here for more information on our SwanFamily Remote Contact Service.

With Coronavirus continuing to spread to different parts of the world, SwanFamily wants to safeguard our staff, service users and clients to remain healthy and infection-free.

Due to the nature of the work SwanFamily carry out, we want to ensure our staff and clients are fully informed of measures to take; therefore we have put together the following guide on how to avoid or avoid the spreading of Coronavirus.

Jump to: Reporting Coronovirus to SwanFamily

Reducing the Risk

Swan family Contact Centres are now also operating remotely, with monitored video calls between families to reduce the risk to all parties and also allow contact to still commence when people are self-isolating.


The current guidance is to:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – do this for at least 20 seconds, check out this useful NHS Handwashing Guide for more details.
  • Try to avoid close contact with people who are unwell
  • Don’t touch your eyes, nose or mouth if your hands are not clean

In the event of an occurrence - management & reporting procedure

In the case where a diagnosis of Covid19 has been made and there is the possibility that a person (whether you are a parent, child, staff or volunteer) attended the centre whilst infectious, regardless of whether they were showing symptoms it is advised that no further service is provided to any family until advice has been obtained from the Public Health England.

If you need to report that you (parent, carer, volunteer, staff) or a child that has attended a Swan family centre recently has had a diagnosis please contact the HR department at Head Office on 01322 618100 immediately so that necessary actions can be taken.