Facebook Pixel Tracking

Covid-19 Swanfamily


DATED: March 2020

Swan Family are committed to facilitating and maintaining contact between children and their non-resident family members, and are in light of COVID-19 restrictions operating an online service for supervised contact, providing contact for families regardless of location. This allows families, whether in court proceedings or not, to stay in touch and maintain relationships in spite of social-distancing restrictions. This can be particularly important for the emotional wellbeing of children and to reassure them during this time of uncertainty and change.

Our 9 Centres are now all operating virtually, with availability to accommodate new referrals and requests at short notice and without waiting lists. In order to minimize further disruption to contact, new contacts can be set up quickly, with  pre-contact meetings conducted online prior to the first session. 

Please click here for more information on our Swan Family Remote Contact Service.

With Coronavirus continuing to spread to different parts of the world, Swanfamily want to safeguard our staff, service users and clients to remain healthy and infection free.

Due to the nature of the work Swanfamily carry out, we want to ensure our staff and clients are fully informed of measures to take; therefore we have put together the following guide on how to avoid or avoid the spreading of Coronavirus.

Jump to: Reporting Coronovirus to Swanfamily

What is Coronavirus?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease. Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

Latest Self Isolation Advice:

The Government has advised anyone with a new continuous cough or high temperature to self isolate for 7 days, this has also been extended to all members of a household if one or more of you has symptoms you should isolate for 14days. If you are in self isolation and are due to be working at or visiting a Swan Family centre for any of our services please advise us immediately so that sessions can be cancelled/re-arranged as appropriate.

Who is at risk?

For most healthy people the Coronovirus will result in cold/flu/chest infection like symptoms. The elderly or those with underlying conditions are most at risk of serious/critical illness, this includes:

  • Anyone aged 70 or older (regardless of medical conditions)
  • Anyone under 70 with an underlying health condition (ie anyone instructed to get a flu jab as an adult each year on medical grounds)
  • Pregnant Women
  • Those with serious clinical conditions such as Cancer, organ transplant recipients, those on immunosuppressants, those with severe chest conditions and those with severe diseases of body systems (eg kidney disease)

Reducing the Risk

Swanfamily Contact Centres are now operating remotely, with monitored video calls between families, this reduces the risk to all parties and is in line with government guidelines to Stay at Home, this also allows contact to still commense when people are self isolating.


The current guidance is to:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – do this for at least 20 seconds, check out this useful NHS Handwashing Guide for more details.
  • Try to avoid close contact with people who are unwell
  • Don’t touch your eyes, nose or mouth if your hands are not clean

In the event of an occurrence - management & reporting procedure

Where an individual or anyone in the household has symptoms or a diagnosis of Covid19 you should self isolate for 14 days, whether you are a parent, child, staff or volunteer. 

In the case where a diagnosis has been made and there is the possibility that a person attended the centre whilst infectious, regardless of whether they were showing symptoms it is advised that no further service is provided to any family until advice has been obtained from Public Health England.

If you need to report that you (parent, carer, volunteer, staff) or a child that has attended a Swanfamily centre recently has had a diagnosis please contact the HR department at Head Office on 01322 618100 immediately so that necessary actions can be taken.