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Account Manager

  • Location

    Bromley

  • Sector:

    Office & Commercial

  • Job type:

    Permanent

  • Salary:

    £20000 - 25000 Per Annum

  • Contact:

    Alex Geater

  • Contact email:

    alex.geater@swanstaff.co.uk

  • Contact phone:

    01322479999

  • Job ref:

    Dart/BSM/0001

  • Duration:

    Perm

  • Startdate:

    ASAP

  • Consultant:

    Alex Geater

The Role:


Do you want to work for a well-established business? Do you have an excellent telephone etiquette? Are you committed to giving excellent customer service?

Our client, based in the heart of Bromley are looking for a reliable, driven and confident Account Manager to be responsible for and to manage their own portfolio of clients. They need someone to communicate between suppliers and customers in a professional way ensuring excellent customer service and the smooth running of any service level agreements.

Job Title: Account Manager
Location: Bromley
Salary: Up to £25,000 per annum


Job Responsibilities:

  • Management of own portfolio on a day-to-day basis, dealing with all customer and supplier queries
  • Liaising with customers and suppliers in a professional way to ensure the smooth running of the business and resolution of any queries
  • Ability to plan own workload to accommodate this
  • Manage workload using Microsoft Outlook tasks and ensuring that emails are processed efficiently and effectively
  • Validate utility invoices daily, in accordance with procedures and customer Service Level Agreements
  • Creating payment spreadsheets as per customer specifications
  • Management of Billing Query Actions
  • Update SLA scheduled tasks spreadsheet with any new tasks arranged
  • Run ad-hoc reports requested by the customer
  • New client liaison: establishing a successful relationship with new customers from the outset
  • Preparation for and attending customer meetings as required and the production of meeting minutes and their circulation to all relevant parties and ensuring action points are followed up
  • Participate in the training of new recruits and existing members of staff on individual tasks
  • Production of tender information as requested from the procurement department
  • Ensure all information is logged and kept up to date at all times
  • To ensure that desk area is kept tidy and in line with the Bureau Desk Layout procedure
  • Answering incoming calls and ensuring they are directed to the correct person, or taking a meaningful message if they are not available


Requirements:

  • Excellent customer service skills
  • Strong telephone etiquette
  • Experience of validating data
  • Strong Microsoft Excel skills
  • High level of accuracy and a good eye for detail
  • You must have strong communication skills
  • You must have strong numeracy and computer skills


Interested in this role? Apply online or get in touch with Alex from our Dartford Perms Division.

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Swanstaff Recruitment is an equal employment company.