Job Title: Family/Children’s Contact Centre Administrator
Location: Lambeth, London
Salary: £23,000

The Role:
The role of a Family/Children’s Contact Centre Administrator is to support the Contact Centre Co-Ordinator in all areas of administration for our Lambeth Contact Centre.

Checking availability of contact workers
Organise and schedule contacts between children who have been removed from their parents care and their parents or other family members
Checking reports from the contact workers, before submitting them to the local Authority
Reception and general admin duties

The role of a contact centre administrator is varied, on occasions challenging and very rewarding.

Requirements:

Excellent IT skills, including an advanced level of Excel
Is target driven
Is focused on high standards and is quality driven with an attention to detail
Has an articulate and professional phone manner
A non-judgemental attitude
An ability to put people at ease.
Knowledge of child development and current UK legislation relating to children and families is an advantage
A desire to work with vulnerable families.

Benefits:

Healthcare and dental programme
Training and development
Organised social events
Fun and Progressive Company

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

Believe that nothing is impossible
Treat all with respect
Exceed expectation
Create opportunities

If you share our passion for people, please contact us today.

EMPOWERING PEOPLE WITH OPPORTUNITIES

Swanstaff Recruitment is an equal opportunities employer.