Facebook Pixel Tracking


  • Location


  • Sector:

    Internal Jobs

  • Job type:


  • Salary:

    23000 Per Annum

  • Contact:

    Lucy Whitfield

  • Contact email:


  • Contact phone:

    01322 618100

  • Job ref:


Job Title: Family/Children’s Contact Centre Administrator
Location: Lambeth, London
Salary: £23,000

The Role:
The role of a Family/Children’s Contact Centre Administrator is to support the Contact Centre Co-Ordinator in all areas of administration for our Lambeth Contact Centre.

  • Checking availability of contact workers
  • Organise and schedule contacts between children who have been removed from their parents care and their parents or other family members
  • Checking reports from the contact workers, before submitting them to the local Authority
  • Reception and general admin duties

The role of a contact centre administrator is varied, on occasions challenging and very rewarding.


  • Excellent IT skills, including an advanced level of Excel
  • Is target driven
  • Is focused on high standards and is quality driven with an attention to detail
  • Has an articulate and professional phone manner
  • A non-judgemental attitude
  • An ability to put people at ease.
  • Knowledge of child development and current UK legislation relating to children and families is an advantage
  • A desire to work with vulnerable families.


  • Healthcare and dental programme
  • Training and development
  • Organised social events
  • Fun and Progressive Company

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

  • Believe that nothing is impossible
  • Treat all with respect
  • Exceed expectation
  • Create opportunities

If you share our passion for people, please contact us today.


Swanstaff Recruitment is an equal opportunities employer.