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Call Handler

  • Location


  • Sector:

    Office & Commercial

  • Job type:


  • Salary:

    24000 Per Annum

  • Contact:

    National Temps

  • Contact email:


  • Contact phone:

    01322 474655

  • Job ref:


  • Consultant:

    National Temps

Are you seeking to get away from the till and into a new exciting office role? Are you interested in working for a company who provide excellent training and value their employees? If so, please keep reading!

We are seeking enthusiastic individuals who are seeking a challenging role in a vibrant environment. You will be required to handle a high volume of incoming calls and manage engineer's diaries in order to solve faults in a timely manner. If you are a savvy, quick thinking individual then this role will be for you.

Job Title: Call Handler
Location: Dartford
Rate of Pay: £24,000

The Role of a Call Handler:

  • Handling incoming telephone calls and able to act quickly
  • Managing engineers' daily diaries and communicating with them regularly in regards to their next job
  • Logging all calls, jobs and outcomes on the system
  • Keeping in touch with customers with updates on the resolution

You will different shift patterns. Hours of work will be required between 08:00 and 18:30 on a weekly rotating basis. 1 in 3 weekends are required with attractive overtime pay for weekends.

Requirements of a Call Handler:

  • Excellent customer service skills and experience
  • Able to juggle a variety of tasks and work under pressure
  • Work to tight deadlines
  • Previous experience on a help desk or similar would be beneficial


  • Excellent, in-depth training provided on the role
  • Work hard, play hard culture
  • Competitive, weekly pay
  • 'Refer A Friend' scheme - earn cash rewards!

If you are interested in this role please apply online or alternatively please send your updated CV to demi.asbury@swanstaff.co.uk and call Demi on 01322 474655 for more information on this role!

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Swanstaff Recruitment is an equal opportunities employer.