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Children’s and Families Contact Centre Administrator

  • Location


  • Sector:

    Internal Jobs

  • Job type:


  • Salary:

    18500 - 20000 Per Annum

  • Contact:

    Lucy Whitfield

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Job Title: Children’s and Families Contact Centre Administrator

Location: Cardiff

Hours: Monday – Friday, with alternate Saturdays

The Role:

The role of a Family/Children’s Contact Centre Administrator is to support the Centre Manager and Deputy Manager in all areas of administration for our Cardiff Centres.

  • Checking availability of Children and Families Contact Supervisors
  • Organise and schedule supervised contact sessions for children who have been removed from their parent’s care and their parents or other family
  • Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
  • Reception and general admin duties

The role of a Contact Centre Administrator is varied, on occasions challenging and very rewarding.


  • Excellent IT skills, including an advanced level of Excel
  • Is target driven
  • Is focused on high standards and is quality driven with an attention to detail
  • Has an articulate and professional phone manner
  • A non-judgemental attitude
  • An ability to put people at ease.
  • Knowledge of child development and current UK legislation relating to children and families is an advantage
  • A desire to work with vulnerable families.
  • NVQ Level 3 in children and families or a related field is integral
  • A current DBS for working with adults and children
  • An understanding of child protection and safeguarding
  • Experience working with children and families

Who are Swan Family?

Swanstaff are a ‘Sunday Times Top 100 Company to Work For’, a ‘Gold Standard’ Investor in People, the first 3 time award winner at The Kent Excellence in Business Awards (‘Large Business of the Year’, ‘Employer of the Year’ & ‘Entrepreneur of the year’ for our CEO Stephen Rogers) and we were recently listed in ‘The Recruiter Fast 50, 2017’.

Swan Family has a long-standing record of Children and Family contact and has also been successfully operating an additional 9 Centres on behalf of other local authorities all over the UK.

Apart from being part of a fantastic Sunday Times Top 100 Companies to work for you will receive;

  • Ongoing training and support; including a clear career development pathway
  • 33 days holiday (including Bank Holidays*)
  • Private Dental care
  • Money back on Eye care and Prescriptions
  • Company socials: our most recent trips included skiing in the French Alps, Prague, Ibiza and Dublin!
  • Get your dancing shoes ready as you’ll be attending our annual Summer party, Christmas do and quarterly nights out
  • Pension scheme

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

  • Believe that nothing is impossible
  • Treat all with respect
  • Exceed expectation
  • Create opportunities


Swanstaff Recruitment is an equal opportunities employer.