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Children’s and Families Contact Centre Administrator (Maternity Cover)

  • Location


  • Sector:

    Swan Family

  • Job type:


  • Salary:

    18000 - 20000 Per Annum

  • Contact:

    Grace Rosam

  • Contact email:


  • Contact phone:


  • Job ref:

    Cardiff MAT 1408

  • Startdate:

    September 2019

Location: Cardiff East

Salary: Circa £18,000 - £20,000 D.O.E

Hours: Monday - Friday, 09:00 - 18:00

Start date: Beginning of September 2019

Who are Swan Family?

Swanstaff are a 'Sunday Times Top 100 Company to Work For', a 'Gold Standard' Investor in People, the first 3 time award winner at The Kent Excellence in Business Awards ('Large Business of the Year', 'Employer of the Year' & 'Entrepreneur of the year' for our CEO Stephen Rogers) and we were recently listed in 'The Recruiter Fast 50, 2017'.

Swan Family is proud to have been awarded the contract to run the Children & Family Contact Centres in 2016, in Cardiff, on behalf of Cardiff Council. Swan Family has a long-standing record of Children and Family contact and has also been successfully operating an additional 9 Centres on behalf of other local authorities all over the UK.

We are now actively seeking a Children & Families Contact Centre Administrator (Maternity Cover) for our Cardiff East Centre. A Level 3 NVQ Qualification in children and families or a related field is integral.

Apart from being part of a fantastic Sunday Times Top 100 Companies to work for you will receive;

* Ongoing training and support; including a clear career development pathway

* 33 days holiday (including Bank Holidays)*

* Private Dental care

* Money back on Eye care and Prescriptions

* Head Office support functions including Payroll and Compliance

* Discounts via Perkbox - gym memberships, utility bills, cinema tickets, flights

* Company socials; in the past 2 years we've travelled to Dublin, Ibiza, Amsterdam, Vegas and LA!

* We have an annual day at Lingfield race, all singing all dancing (literally) Christmas party, quarterly nights out and competitions

* Share scheme option - would you want to become a Swanstaff shareholder?

* Pension scheme

The Role:

The role of a Family/Children's Contact Centre Administrator is to support the Centre Manager and Contact Centre Co-Ordinator in all areas of administration for our Cardiff East Centre.

* Checking availability of Children and Families Contact Supervisors

* Organise and schedule supervised contact sessions for children who have been removed from their parents care and their parents or other family

* Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority

* Dealing with the arrangements of private contact sessions

* Reception and general admin duties

The role of a contact centre administrator is varied, on occasions challenging and very rewarding.


* Excellent IT skills, including an advanced level of Excel

* Is target driven

* Is focused on high standards and is quality driven with an attention to detail

* Has an articulate and professional phone manner

* A non-judgemental attitude

* An ability to put people at ease.

* Knowledge of child development and current UK legislation relating to children and families is an advantage

* A desire to work with vulnerable families.

* NVQ Level 3 in children and families or a related field is integral

* A current DBS for working with adults and children

* An understanding of child protection and safeguarding

* Experience working with children and families

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

* Believe that nothing is impossible

* Treat all with respect

* Exceed expectation

* Create opportunities

Closing date for all applications: Friday 23rd August 2019

*20 days holiday plus bank holidays when you commence employment, after the successful completion of your probation you will be given an extra 5 days holiday. After 2 years' service holiday increases to 28 days plus bank holidays.


Swanstaff Recruitment is an equal opportunities employer.