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Children’s and Families Contact Supervisor

  • Location


  • Sector:

    Swan Family

  • Job type:


  • Salary:

    10.85 - 10.85 Per Hour

  • Contact:

    Lucy Whitfield

  • Contact email:


  • Contact phone:

    01322 618100

  • Job ref:


Job Title: Children’s and Families Contact Supervisor

The Role:
The role of a Family/Children’s Contact Supervisor is to unobtrusively observe contact between children and their families, the contact will be between either parents or other family members during their arranged visits to our Croydon centres.

Your obligation is to ensure that all contact is safe, positive and fun for the child. Most of these contact sessions are held at our beautifully decorated and child friendly contact centres, occasionally they may be conducted in communal or family home. You will always act as a Swan Family ambassador and represent the service in a professional manner.

This is a part-time position that is perfect for those looking for flexible work to fit around other commitments.

As a Children and Families Contact Supervisor you act as a chaperone for the duration of the pre-arranged contact session between a child and their family member.

You will be required to compose a report on all visits attended including observations made, these reports are provided to the Local Authority and may be used for the Local Authority’s parenting assessment. You are also required to escalate any concerns to Contact Centre Management.

You may also be asked to collect the child, transport them to our Contact Centre and then return them home again at the end of the contact session.

The position is varied, on occasions challenging but very, very rewarding.

Swan Family are passionate about providing the best possible experience for contact users and provide all Family/Children Contact Supervisors with on-job training and three paid shadow shifts.

This position can also lead to career development and promotional opportunities.


  • NVQ Level 3 in children and young peoples workforce or a related field is integral
  • A current DBS for working with adults and children
  • Current driving licence and access to a car with business insurance
  • Afternoon, evening and weekend availability
  • An understanding of child protection and safeguarding
  • Experience working with children and families

A Contact Supervisor will;

  • Have a detailed knowledge and understanding of child development
  • Be able to understand if a situation is escalating and will be able to step in to effectively safeguard the child or young person
  • Be able to work with challenging and difficult families and have an ability to put people at ease
  • Be able to analyse and deal with the behaviours of the families they are working with
  • Be able to verbally present a case in court if required
  • Be able to use different approaches to meet the diverse needs of families who will access the service
  • A non-judgemental attitude
  • A desire to work with vulnerable children and families
  • Good writing skills
  • Be flexible

Swanstaff Recruitment is an equal opportunities employer.