Job Title:Children’s & Families Contact Centre Deputy Manager

Location:Bedfordshire

Hours and work pattern: 40 Hours aweek

Monday – Friday 9:00 - 18:00 including two Saturdays in a month

Salary:20,000-22,000

Job overview:We now have an amazing new full time job opportunity for a Deputy Manager position at our Bedford contact centres. The successful candidate will have the chance to showcase and build on their managerial and coordination skills effectively whilst assisting with managerial procedures enabling an efficient course of action for all contact referrals at the centre.

Principle Responsibilities:

To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head Office
To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered.
To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met.
To ensure the centre is a safe environment to work in and visit.
Ensuring timely flow of information between Swanstaff, its clients and workers.
To conduct Safeguarding (Warner) interviews with candidates where required.
To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required.
To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required. • To work with Swanstaff departments to share information for the business needs and service delivery including data monitoring and service performance reviews.
To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager.
To follow Swanstaff and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety.
To resolve daily operational problems and queries efficiently and effectively.

Requirements:

Minium 6months contact supervisory experience
Full UK license ( desired bit not essensial )
Level 3 or higher qualification related to children or young people

Children’s & Families Deputy Manager