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Contact Centre Administrator

  • Location


  • Sector:

    Swan Family

  • Job type:


  • Salary:

    19760 Per Annum

  • Contact:

    Chloe Osawe

  • Contact email:


  • Contact phone:

    01322 618100

  • Job ref:


Swan Family is looking for a Contact Centre Administrator Based in Lambeth, we are an independent provider facilitating child-centered supervised and supported contact for children and family members. Our aim is to make sure children keep in touch with their parents and families in a safe, friendly and informal atmosphere.


To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence

To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered

To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.

To complete general administration duties, including compiling relevant documentation and data monitoring.

To liaise with the Centre Manager and Deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.

To manage reception and provide first point of contact for all visitors of the centre.

To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.

Ensuring timely flow of information between Swanstaff, clients and workers.

To promote a professional service at all times.

To provide feedback and reporting to the Centre Manager on a regular basis.

To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.


Minimum of NVQ level 3 in children and young people workforce or degree in relevant subject