Tosupport the Centre Manager and Deputy Manager with the complete administration and co-ordination of supervised contacts within the Contact Centre.

Duties and responsibilities:

To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence
To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered.
To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.
To complete general administration duties, including compiling relevant documentation and data monitoring.
To liaise with the Centre Manager and Deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.
To manage reception and provide first point of contact for all visitors of the centre.
To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.
Ensuring timely flow of information between Swanstaff, clients and workers.
To promote a professional service at all times.
To provide feedback and reporting to the Centre Manager on a regular basis.
To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.

You will:

Promote a professional service at all times.
To provide feedback and reporting to the Centre Manager on a regular basis.
To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.

Essential:

A minimum NVQ Level 3 or equivalent qualification working with vulnerable children, young persons, and families

Contact Centre Administrator