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Contact Centre Administrator

  • Location

    London-SE11

  • Sector:

    Health & Social Care

  • Job type:

    Permanent

  • Salary:

    21000 Per Annum

  • Contact:

    Chloe Osawe

  • Contact email:

    recruitment@swanstaff.co.uk

  • Contact phone:

    01322 618100

  • Job ref:

    LAM-ADMIN

Tosupport the Centre Manager and Deputy Manager with the complete administration and co-ordination of supervised contacts within the Contact Centre.

Duties and responsibilities:

  • To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence
  • To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered.
  • To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.
  • To complete general administration duties, including compiling relevant documentation and data monitoring.
  • To liaise with the Centre Manager and Deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.
  • To manage reception and provide first point of contact for all visitors of the centre.
  • To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.
  • Ensuring timely flow of information between Swanstaff, clients and workers.
  • To promote a professional service at all times.
  • To provide feedback and reporting to the Centre Manager on a regular basis.
  • To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.

You will:

  • Promote a professional service at all times.
  • To provide feedback and reporting to the Centre Manager on a regular basis.
  • To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.

Essential:

A minimum NVQ Level 3 or equivalent qualification working with vulnerable children, young persons, and families