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Customer Service Administrator

  • Location

    Swanley

  • Sector:

    Office & Commercial

  • Job type:

    Permanent

  • Salary:

    21500 Per Annum

  • Contact:

    Gareth Osborn

  • Contact email:

    billy.french@swanstaff.co.uk

  • Contact phone:

    01322479999

  • Job ref:

    DARCSA/SWAN

  • Consultant:

    Gareth Osborn

Customer Service Administrators and Clerks! As we settle down into2020, allow me to heat up your job prospects with a hot new role I have available.

I am currently recruiting for a self-motivated and experienced customer service professional to join a forward-thinking organisation who are in the middle of a huge growth period with some extremely exciting investments being made for their staff and clients (such as a games room in the warehouse!).

As my perfect candidate you will have experience in dealing with a high-volume of customer calls and queries. You will be proficient in taking and progressing customer orders and chasing delivery times when required. You will work on a Monday - Friday basis, 8.00am - 5.00pm.

In return for your hard work (along with a great basic salary!) you will be able to take advantage of my clients' company benefits scheme which include a free lunch every day, quarterly team nights out and enhance annual leave!

Job Title: Customer Service Administrator
Location: Swanley
Salary: £21,500 per annum

The Role of a Customer Service Administrator:

  • Deal with high-volume customer queries via email and telephone
  • Offer full support and genuine advice to customers on a daily basis
  • Take and progress customer orders effectively
  • Respond to customer emails quickly and effectively
  • Deal with any customer complaints, progressing to management if required
  • Keep customers updated regarding delays in deliveries etc.
  • Use own initiative to maintain in-house databases and systems
  • Work as part of a team to cover additional duties as required


Requirements of a Customer Service Administrator:

  • Experience in a customer service position is essential
  • Experience in taking and progressing customer orders is essential
  • Proven ability to deal with high-volume customer queries via email and telephone
  • Experience in liaising with warehouse, transport and trade counter staff is desired
  • Good administration and data entry skills

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Swanstaff Recruitment is an equal employment company