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Customer Support Specialist

  • Location


  • Sector:

    Office & Commercial

  • Job type:


  • Salary:

    21012 - 21012 Per Annum Salary increase after successful probation period.

  • Contact:

    Gareth Osborn

  • Contact email:


  • Contact phone:


  • Job ref:


  • Duration:


  • Startdate:


  • Consultant:

    Gareth Osborn

Calling all Customer Support Specialists…. Do you have experience within a regulated market, Insurance, banking or finance?
Are you looking for a long term and stable career with a market leader in the financial services industry? If so, I have the job for you.

Swanstaff Recruitment are delighted to be supporting our client in their search for a permanent and full time Customer Support Specialist!

Job Title: Customer Support Specialist
Location: Reading, Berkshire
Salary:£21,012 per annum rising after passing probation.

Job description

  • To resolve and process customer enquiries, applications and claims, at first point of contact whenever possible
  • Identify and understand customer needs and provide a consistently high-quality service to enhance the customer experience and gain loyalty.

What we need from you

  • Excellent customer service and communication skills
  • Experience of financial services and the demands of working in a regulated market is preffered
  • Demonstrate energy, commitment and a positive attitude to achieving results
  • Ability to manage and prioritise own workload
  • Ability to work effectively as part of a team, recognising how teams can deliver great results
  • Demonstrated reliance and experience of dealing with difficult queries

The Requirements:

  • At least 1 year customer service experience is essential
  • Experience within a regulated market, financial industry, insurance, banking, contact centres is highly desirable
  • Demonstrable skills in achieving demanding work requirements and ensuring customer needs are met.
  • The desire to grow within a company

Does this sound like the type of role you would be interested in? If so, please get in touch with Billyin our Head Office today.

These roles will be filled quickly so get in touch today if you don’t want to miss out!


Swanstaff Recruitment is an equal employment company