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Team Leader

  • Location

    DARTFORD

  • Sector:

    Office & Commercial

  • Job type:

    Permanent

  • Salary:

    25000 Per Annum

  • Contact:

    National Temps

  • Contact email:

    recruitment@swanstaff.co.uk

  • Contact phone:

    01322 618100

  • Job ref:

    Industrial Team Leader

  • Duration:

    Permanent

  • Startdate:

    ASAP

  • Consultant:

    National Temps

Why not enhance your skills and progress with Swanstaff Recruitment.You will have joint responsibilityfor managing your client base and filling vacancies with suitableskilled candidates alike. Be a positive role-model in all aspects of the job. Mentor and support team. Positively motivate, direct and develop your team. Take ownership, contribute and influence team targets.

  • Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
  • Maintain at all times strict confidentiality of information relating to staff and any other sensitive information
  • Communicate information effectively using the correct channels;
  • Ensure familiarisation and adherence with Swanstaff Recruitment’s policies and procedures at all times
  • Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
  • Carry out responsibilities effectively, accurately, promptly and in a well-organised way
  • Observe and work to the Swanstaff Recruitment Core Values
  • Dispose of confidential paperwork appropriately using secure methods DivisionPerformance
  • Maintain and develop divisionperformance and profitability in line with targets.
  • Identify and develop key prospective clients and new business, liaising with the Operations Manager where appropriate.
  • Ensure at all times that a branch and its staff perform in a manner which will enhance our reputation as an effective and quality provider of recruitment agency services.
  • Ensure all division staff work to and achieve their definition of purpose
  • Ensure that the divisionis adequately staffed at all times. Staff Management and Motivation
  • Assign Consultants targets and motivate them to achieve the same
  • Lead morning meetings and set daily goals and targets with staff
  • Encourage and supervise staff training and development, including each staff member’s Monthly Supervision, developing their Personal Development Plan and supporting staff to work towards goals set
  • Progress own Personal Development Plan and self-improvement
  • Attend to minor disciplinary issues (e.g. lateness, appearance)
  • Schedule staff holidays to avoid overlaps and peak business periods
  • Organise monthly on call rota for each branch staff, ensuring a fair, effective and constant out of hours service is provided for clients and candidates. Administration
  • Maintain records in accordance with statutory and company policies.
  • Submit periodic and ad hoc reports to Operations Managerwhen required
  • Inform staff of your responsibilities for delegation in your absence
  • Ensure adherence to all items within your control
  • Maintain an excellent standard of customer service
  • Maintain regular contact with principal clients to ensure a good rapport and continued satisfaction. This includes Decision Makers and Decision Users
  • Identify new prospects and generate business for all sectors within the DivisionMaintain up to date local knowledge regarding company re-locations, expansion, new business centres etc
  • Ensure effective follow-up to sales enquiries and meetings
  • Manage the canvassing of other clients and prospects
  • Where necessary, negotiate permanent and temporary fees within the parameters currently authorised by Operations Manager. Refer to a Operational Managerfor approval on any exceptional cases
  • Ensure details of any negotiated rates are confirmed in writing to the client and a copy retained on their file
  • Manage staff to ensure Terms and Conditions for business are received for all clients and this is updated onto the Aspire system. Customer Evaluation • Obtain client’s evaluation of our services, our competitors, and their own requirements and standards
  • Investigate and attend to any areas in which we are deficient, problem solving etc
  • Maintain a current file of letters of recommendation
  • Maintain up to date information on our competitors, their principal clients, perm and temp rates, unique selling points
  • Regularly update information on our clients and prospects, including annual reports, sales literature, press cuttings, present suppliers and rates etc. Suppliers Maintain effective ‘partnership’ relations with our suppliers through the following
  • Clearly convey our requirements and work alongside them to ensure these are met
  • Negotiate preferential terms
  • Ensure correct prices and discounts are applied Accounts
  • Ensure the timely and accurate flow of payroll and sales invoicing information for Accounts
  • Promptly submit all purchase invoices to Accounts, noting on the invoice any reason for withholding payment (e.g. incorrect price) General
  • Ensure the office’s interior and exterior appearance reflects a busy and professional operation
  • Maintain health and safety standards
  • Ensure all statutory requirements are adhered to (e.g. sex discrimination, advertising etc.) Performance Management
  • The profit performance of the divisionand each individual against variable targets
  • Division staff achievement of the definition of purpose
  • An expanding client base across all sectors.Achievement of all areas of minimum performance standards
  • The effective management and development of staff (including the job holder) and their Personal Development Plans and Monthly Reviews, resulting in a continuous improvement in their skills and performance, low staff turnover, etc
  • Client perception of the quality of the service provided by the jobholder and staff.