Notice: Due to the Covid-19 period we are happy to offer a Virtual Supervised Contact Service for all 9 Centres, which is available to any family/local authority and can be set up extremely quickly, ensuring consistency for children, with availability to accommodate new referrals and requests at short notice and without waiting lists, in order to minimize further disruption to contact, more details can be found here.
We are an independent provider facilitating child-centered supervised and supported contact for children and family members in the UK. We work with many local authorities to deliver this service and have experience in supporting families through this process.
The welfare and interests of children are our paramount concern. By providing a professional supervised contact service we can help provide family support through a difficult time in their lives. Allowing family members to spend time with their children.
Our aim is to enable children to keep in touch with their parents and families in a safe, friendly, and informal atmosphere.
We believe that every child has the right to love and support of parents and families, wherever possible. We work to ensure that the diverse needs of children are met and that our child contact centers provide facilities that reflect our child-centred approach.
We employ an experienced, multicultural workforce including qualified social workers which reflect the diverse nature of our work. We coordinate our workers to meet the needs of the children and their families and are able to match workers to meet the language, race, cultural, behavioral and disability needs.
We believe in partnership working by providing an open and honest service. We are proud of our track record in building solid working relationships with parents, families, foster carer’s and professionals.
We strive to make contact a positive and happy experience for children and families.
Supervised Contact
Supported Contact
Community Contact
Family Support
Asylum Support
Handover
Transportation
Room Only Hire
Note: Supervised contact is also available as a Virtual session, in response to the Covid-19 epidemic. Click here for more information.
Supervised contact ensures the physical safety and emotional well-being of a child when risks have been identified. It also assists in building and sustaining positive relationships between a child and members of their family. It takes place at one of our centers, another venue, or in the community. One or two members of staff who know the family’s circumstances observe at all times and provide reports of the contact sessions afterward. Find out more about Supervised Contact here
Supported contact aims to provide a safe, neutral and comfortable place for children to see their parents or family. It takes place in our centre in a private room. Families have access to the communal areas and kitchen areas to prepare meals or snacks. Staff are available for assistance but there is no close observation, monitoring or evaluation of individual contacts or conversations.
We can arrange for contact within community settings, away from our centres but supervised by one of our team.
We provide appropriate personnel to attend meetings and interviews, most recently providing a service in Bedford working with unaccompanied minors. We provide independent and impartial members of staff to attend both visual and age assessments of asylum seekers who have entered the country. We are available at short notice and have attended interviews both at the police station and neutral venues to support the asylum seeker when they are being interviewed by the two social workers. We ensure that the needs of the asylum seekers are being met at all times and that they are all treated appropriated during the interview process. All our staff are trained in supporting young people and have been trained as appropriate adults when supporting them.
We supervise the handover of children from one parent or carer to another. This is done at our centre or at an agreed location in the community. It is normally used when one of the parties feels at risk or uncomfortable about seeing each other. We can also provide a full handover service, collecting and transporting a child door-to-door.
For all our services, whether at our centre or at other venues, we provide a transport service for children and young people.
Our rooms are available for booking. These can be for professional meetings with children, young people or whole families. We can also host mediation and social work conferences.
Our Family Support services empower families to reach their full potential. We are able to provide consistent family support up to 24hours per day over short or extended periods of time. By providing family support we are able to minimise the risk of poor outcomes for families and are also able to reunite families that have been separated previously, providing them with the help they need to provide consistent and nurturing environments for their children.
Lambeth
Coventry
Cardiff East
Cardiff West
Liverpool North
Liverpool South
Croydon North
Croydon South
Hackney
Main entrance on Kennings Way.
14 White Hart Street
SE11 4EP
0207 733 7215
Monday - Friday: 9:00am - 6:00pm
Saturday: 9:00am - 5:00pm Sunday: 9:00am - 4:00pm
Open bank holidays at usual opening times (apart from Christmas Day, Boxing Day and New Years Day)
Eagle House, 14 Queen's Rd, Coventry
CV1 3EG
024 7771 9888
Pembroke House, Spring Meadow Business Park, Springmeadow Rd, Rumney
CF3 2ES
0292 1672 929
Cowbridge Court, Cowbridge Rd West, Cardiff
CF5 5BS
029 2167 2900
142/148 Stanley Road, Kirkdale, Liverpool
L5 7QQ
0151 3181 237
Unit 2D/E Wavertree Boulevard South
L7 9PF
0151 3181 236
Monday – Friday: 9.00am – 6.00pm
Closed Bank Holidays
1050-1052 London Road
CR7 6JG
020 8103 4811
Monday – Saturday: 9.00am – 6.00pm
Closed Bank Holidays
45 Friends Road, Croydon, Surrey
CR0 1ED
020 8103 4810
Monday - Friday: 9.30am - 6pm
Saturday: 9.30am – 4pm
Closed Bank Holidays
4 Ferncliff Road
E8 2HX
020 3828 8529
As experts in the Family Contact services field we believe in the power of research, statistics, trends and the sharing of knowledge. You can find some of our latest publications below and you can join our mailing list to receive further communications here..