Facebook Pixel Tracking

Swan Family Centres



Notice: Due to the Covid-19 period we are happy to offer a Virtual Supervised Contact Service for all 9 Centres, which is available to any family/local authority and can be set up extremely quickly, ensuring consistency for children, with availability to accommodate new referrals and requests at short notice and without waiting lists, in order to minimize further disruption to contact, more details can be found here.

We are an independent provider facilitating child-centered supervised and supported contact for children and family members in the UK. We work with many local authorities to deliver this service and have experience in supporting families through this process.

The welfare and interests of children are our paramount concern. By providing a professional supervised contact service we can help provide family support through a difficult time in their lives. Allowing family members to spend time with their children.

Our aim is to enable children to keep in touch with their parents and families in a safe, friendly, and informal atmosphere.

We believe that every child has the right to love and support of parents and families, wherever possible. We work to ensure that the diverse needs of children are met and that our child contact centers provide facilities that reflect our child-centred approach.

We employ an experienced, multicultural workforce including qualified social workers which reflect the diverse nature of our work. We coordinate our workers to meet the needs of the children and their families and are able to match workers to meet the language, race, cultural, behavioral and disability needs.

We believe in partnership working by providing an open and honest service. We are proud of our track record in building solid working relationships with parents, families, foster carer’s and professionals.

We strive to make contact a positive and happy experience for children and families.


Our Services

Cloud_4@2x Created with Sketch.
Cloud_2@2x Created with Sketch.

What clients say about us

  • "As a local authority, we were impressed with their professional and innovative approach to the work. From the point of award of the contract to the start of the work, they were able to demonstrate a flexible but consistent approach to the setting up of the service...There were no reports of any problems of transfer of the individual family cases."

    Central Bedfordshire Council

  • “Swanstaff have made a huge difference to our children’s services” 

    Delivery Director, Lambeth Borough Council

  • “All of the Swan Employees at the Centre have always made me feel welcome and safe. A very high and professional quality of service. Thank you to all of the staff”

    Service User, Lambeth

  • Swanstaff have consistently taken the ‘can do’ approach to this service.  They have improved areas, which were of concern to the Council prior to Swanstaff taking the contract on.   These improvements were achieved quickly and with effective joint working between the Council and Swanstaff manager."

    Central Bedfordshire Council

  • "I would like to say thanks to your contact team at Bedford.  They are accommodating and they respond to my requests quickly -  some of which are very complicated and time consuming for the team.  I am appreciative of their understanding and patience."

    Social Worker, Bedford

  • Thank you for bringing families together. The service you provide is truly wonderful. We treasure our time at the centre

    Parent, Bedford

Cloud_3@2x Created with Sketch.
Cloud_4@2x Created with Sketch.

Locations / Contact us

  • Lambeth

  • Coventry

  • Cardiff East

  • Cardiff West

  • Liverpool North

  • Liverpool South

  • Croydon North

  • Croydon South

  • Hackney

Monday - Friday: 9:00am - 6:00pm
Saturday - Sunday: 10:00am - 4:00pm
Bank Holidays: 9:00am - 6:00pm

Main entrance on Kennings Way.

14 White Hart Street

SE11 4EP

0207 733 7215

Monday - Friday: 9:00am - 6:00pm

Saturday: 9:00am - 5:00pm Sunday: 9:00am - 4:00pm

Open bank holidays at usual opening times (apart from Christmas Day, Boxing Day and New Years Day)


Eagle House, 14 Queen's Rd, Coventry


024 7771 9888

Monday - Friday: 9:00am - 6:00pm
Closed Bank Holidays


Pembroke House, Spring Meadow Business Park, Springmeadow Rd, Rumney


0292 1672 929

Monday - Friday: 9:00am - 6:00pm#
Saturdays: 9:00am - 5:30pm
Closed Bank Holidays


Cowbridge Court, Cowbridge Rd West, Cardiff


029 2167 2900

Monday to Saturday: 9:00am - 6:00pm
Sunday: 9:00am - 4:00pm
Closed Bank Holidays


142/148 Stanley Road, Kirkdale, Liverpool

L5 7QQ

0151 3181 237

Monday to Friday: 9:00am - 6:00pm
Closed Saturday and Sunday
Closed Bank Holidays


Unit 2D/E Wavertree Boulevard South

L7 9PF

0151 3181 236

Monday – Friday: 9.00am – 6.00pm
Closed Bank Holidays


1050-1052 London Road


020 8103 4811

Monday – Saturday: 9.00am – 6.00pm
Closed Bank Holidays 


45 Friends Road, Croydon, Surrey


020 8103 4810

Monday - Friday: 9.30am - 6pm
Saturday: 9.30am – 4pm
Closed Bank Holidays 


4 Ferncliff Road

E8 2HX

020 3828 8529

Knowledge Hub 

As experts in the Family Contact services field we believe in the power of research, statistics, trends and the sharing of knowledge. You can find some of our latest publications below and you can join our mailing list to receive further communications here..